For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.
There is no need to include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
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Each of our vouchers has a unique barcode number - you can usually find it at the top of your voucher.
If you need further help, please use the links below:
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We will update your tax refund status once we receive your Tax Free form.
If you have queries on the refund status, please fill out this form for your voucher(s).
Standard VAT 20%; children's products 5%. Actual tax refund value subject to amount spent and Terms and Conditions.
Shopping hours are generally 9-6, however, many shops participate in late night shopping on a Thursday and during peak summer weeks.
Due to trading laws, most shops are open from 11-5 on a Sunday.
It’s best to avoid public transport in these cities, especially London, during peak rush hour periods (6-9am and 5-7pm). Public transport is extremely busy during these times as well.
Virtually all but the very smallest shops, accept credit cards and debit cards, notably Visa and MasterCard.
In virtually all cases, foreign cards are accepted in UK as long as they are chip and pin variety; Union Pay is accepted in stores where you see the Union Pay logo; swipe & sign may not be accepted.
You can also pay using contactless, however, this is for low sales amounts.