For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.

 

There is no need to include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

We are sorry but barcode number:

Wasn't found in our system.


For more information, please click here to provide specific information for us to help you. (Please have your voucher number to hand.)



Enter your voucher's barcode number:

Track my refund

Each of our vouchers has a unique barcode number - you can usually find it at the top of your voucher.

If you need further help, please use the links below:

We're waiting to receive your stamped vouchers.

 

We will update your tax refund status once we receive your Tax Free form.

 

If you have queries on the refund status, please fill out this form for your voucher(s).

We're processing your tax refund. Please allow four weeks to receive your refund. If you do not receive the amount after four weeks, please contact our customer services team using this voucher form.

 

If you have queries on the refund status, please fill out this form for your voucher(s). 

Please contact us.

We're having difficulty processing your voucher - please use this form for your voucher(s).



Tax Refund Customer Services

Your refund has been paid!

 

Refunds can take up to 3-5 days to appear on account statements.

 

If you have queries on the refund status, please fill out this form for your voucher(s).


If you have not been paid after 5 days, please email us at


United Kingdom

20% VAT rate

Standard VAT 20%; children's products 5%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non-EU residents
  • Currency:
    GBP
  • VAT rate:
    20%
  • Minimum spend:
    25 GBP
  • Time limit for customs approval:
    To be obtained within three months after the month of purchase

If you are purchasing goods in the UK for personal export, ask in store for a Planet form.

 

Complete the form, have it signed by a store employee and attach the original purchase receipts to it.

Then choose how to get your refund.

Choose how to get your refund:

 

You can choose the refund option that best suits your needs and travel schedule.

The final refund will consist of the VAT total, minus an administration fee.

In some cases, a cash refund fee may apply.

 

Choose from the refund methods below.

Get Customs Approval:

Tax Free forms must be filled in and always Customs Approved within three months after the month of purchase (or within 21 days from the day of refund if you got an immediate refund in store or at a city refund point).

At the airport, please allow enough time for the Customs Approval process before your flight departs.

Tax Free shopping in London

 

Oxford Street

  • Many the famous department stores e.g. House of Fraser, where you will find luxury brands and a personal shopping service


Regent Street

  • Quickly becoming the most popular shopping street in London.
  • Home to international brands such as Tommy Hilfiger, Hugo Boss and Zara, as well as flagship stores for J Crew, Michael Kors and Karl Lagerfeld.
  • Also home to Hamleys, the oldest toy store in the world, one of the city's major tourist attractions, you can discover 7 floors with more than 50,000 toys.

 

Old and New Bond Street

  • Largest and finest collection of British and international luxury brands and UK flagship stores of Ralph Lauren, Chanel, Gucci and Alexander McQueen, as well as fine jewellery boutiques from Boodles and Damiani.

 

Knightsbridge

  • Home to the famous department store and fashion powerhouse that is Harvey Nichols.
  • You’ll also find ateliers for very British brands like Burberry, Stella McCartney, and Vivienne Westwood.

 

Sloane Street

  • Boutiques from power brands such as Saint Laurent, Christian Dior, and Giorgio Armani – home to Armani Privé.

Tax Free shopping in other UK cities

 

Bicester Village

  • Offering outlet discounts all year round, spacious boutiques showcase the world’s leading fashion and lifestyle brands such as Dior and Ralph Lauren.
  • It is a prime destination for Tax Free shopping with a cash refund location on-site.


Stratford upon Avon

  • Home to Shakespeare and family run jeweller, George Pragnell, located in the walls of a historic 16th century building, chose from a selection of fine jewellery, luxury Swiss watch brands, such as Patek Philippe, or their rich collection of antique and period jewellery.


Bath

  • Full of so much history it has been designated a World Heritage site.
  • The city is full of leading British fashion and lifestyle brands such as Karen Millen, and Whistles.


Manchester

  • Home to two football teams, their luxury-loving players means some of the most high-end purchasing you can find outside of Knightsbridge.
  • The main shopping district, Deansgate, holds luxury brands such as Armani.


Edinburgh

  • Scotland’s capital is famous for its woollen mills and glorious castle looming over Princes Street.
  • There’s a variety of shopping to cater for every taste, ranging from department stores such as Harvey Nichols and Jenner’s, through to high street stores such as Marks & Spencer, GAP, and River Island.
  • You can also explore souvenir shops on the historical Royal Mile, leading up to Castle.

Shopping advice

 

Shopping hours are generally 9-6, however, many shops participate in late night shopping on a Thursday and during peak summer weeks.

 

Due to trading laws, most shops are open from 11-5 on a Sunday.


It’s best to avoid public transport in these cities, especially London, during peak rush hour periods (6-9am and 5-7pm). Public transport is extremely busy during these times as well.


Paying with Cards:

Virtually all but the very smallest shops, accept credit cards and debit cards, notably Visa and MasterCard.

 

In virtually all cases, foreign cards are accepted in UK as long as they are chip and pin variety; Union Pay is accepted in stores where you see the Union Pay logo; swipe & sign may not be accepted.

 

You can also pay using contactless, however, this is for low sales amounts.

Privacy