Most Credit Card companies/Banks charge Planet for processing refunds through their network.
Planet pass on this charge by way of deduction from the refund amount. The Amex charge is £1, or equivalent. The Visa charge is €0.87c, or equivalent. The exchange rate used to convert this charge to other currencies is periodically reviewed.
Choosing this refund method indicates agreement to pay an additional charge.
Some card companies require the expiry date of the card as well as the card number to process a refund. Where you have not supplied the expiry date the refund may not be successfully processed to your card by your card company. Where this occurs Planet can reprocess your refund once you have provided us with the necessary data.