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Planet shopper portal: Tax Free shopping made easier

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El Corte Inglés and Planet improve Tax Free shoppers' experience

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Countries About us DCC Careers FAQ Contact us Track my refund

Business solutions

Accept payments

Tax Free solutions

Issue Tax Free forms online or in-store

Industry solutions

Why Planet for Retail
Why Planet for Hospitality
Why Planet for Payments

Blogs and case studies

Planet shopper portal: Tax Free shopping made easier

How does Tax Free shopping work?

El Corte Inglés and Planet improve Tax Free shoppers' experience

See all

Track my refund

Business solutions

Accept payments

Tax Free solutions

Issue Tax Free forms online or in-store

Industry solutions

Why Planet for Retail
Why Planet for Hospitality
Why Planet for Payments

Blogs and case studies

Planet shopper portal: Tax Free shopping made easier

How does Tax Free shopping work?

El Corte Inglés and Planet improve Tax Free shoppers' experience

See all

Track my refund

To check the status of your refund, please enter your Tax Free form number below.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

Enter your refund code. Please do not include any spaces or hyphens - just the numbers and letters only.

Checking status for ...

Status for:

We are sorry but barcode number was not found in our system. For more information, please click here to provide the details from your Tax Free form(s)

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund.
If you selected one of the following refund methods, please allow 30 days to receive your refund:

- Credit card
- Alipay
- Bank transfer

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our office in Warsaw.
See a full address here.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

We have received your qualifying Tax Free form and recredited your account.
Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page

We have received your Tax free form and paid your refund by one of the following refund methods:

- Cash
- Alipay instant refund
- WeChat instant refund

The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page

We have paid your refund by one of the following refund methods:

- Credit card
- Alipay
- Bank transfer

Please allow up to 10 working days for the refund to appear on your account.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page

We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page