Shopper Portal

Easily shop Tax Free and access your VAT refund on the spot

Remove the paperwork from Tax Free shopping with Planet's Shopper Portal. Easily access your eligible purchases, track their process, and get your VAT refund directly - right from your mobile.

What you get with Planet's Shopper Portal

A simpler Tax Free shopping journey

Shopper Portal provides clear updates and step-by-step guidance, helping you navigate Tax Free shopping with ease and find customs approval locations before departure.

Full control at your fingertips

A mobile-first solution that lets you skip airport queues, request refunds directly to your credit card, and securely access your Tax Free purchases from any device.

Fast, secure, and free for every traveler

Whether you're starting a Tax Free journey or reviewing past purchases, Shopper Portal is free to use, easy to access, and features a secure, password-less login.

How Shopper Portal works

Step 1: Register for Shopper Portal and store your details for future

Follow a secure, three-step signup process and save your credit card(s) to a digital wallet to speed up the refund process.

Step 2: Request your refund to a card of your choice

Attach your saved details to a form at any stage in the journey from the convenience of your mobile device.

Step 3: Use the Shopper Portal to simplify your Tax Free journey

View bespoke, easy-to-understand next steps for each form, view the location of customs and Refund points, and access digital copies to be used at customs.

Discover the Planet Shopper Portal: For merchants and shoppers