For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

United Kingdom

20% VAT rate

Standard VAT 20%; children's products 5%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-EU residents
  • Currency:
    GBP
  • VAT rate:
    20%
  • Minimum spend:
    25 GBP
  • Time limit for customs approval:
    To be obtained within three months after the month of purchase

If you are purchasing goods in the UK for personal export, ask in store for a Planet form.

 

Complete the form, have it signed by a store employee and attach the original purchase receipts to it.

Then choose how to get your refund.

Choose how to get your refund:

 

You can choose the refund option that best suits your needs and travel schedule.

The final refund will consist of the VAT total, minus an administration fee.

In some cases, a cash refund fee may apply.

 

Choose from the refund methods below.

Get Customs Approval:

Tax Free forms must be filled in and always Customs Approved within three months after the month of purchase (or within 21 days from the day of refund if you got an immediate refund in store or at a city refund point).

At the airport, please allow enough time for the Customs Approval process before your flight departs.

Tax Free shopping in London

 

Oxford Street

  • Many the famous department stores e.g. House of Fraser, where you will find luxury brands and a personal shopping service


Regent Street

  • Quickly becoming the most popular shopping street in London.
  • Home to international brands such as Tommy Hilfiger, Hugo Boss and Zara, as well as flagship stores for J Crew, Michael Kors and Karl Lagerfeld.
  • Also home to Hamleys, the oldest toy store in the world, one of the city's major tourist attractions, you can discover 7 floors with more than 50,000 toys.

 

Old and New Bond Street

  • Largest and finest collection of British and international luxury brands and UK flagship stores of Ralph Lauren, Chanel, Gucci and Alexander McQueen, as well as fine jewellery boutiques from Boodles and Damiani.

 

Knightsbridge

  • Home to the famous department store and fashion powerhouse that is Harvey Nichols.
  • You’ll also find ateliers for very British brands like Burberry, Stella McCartney, and Vivienne Westwood.

 

Sloane Street

  • Boutiques from power brands such as Saint Laurent, Christian Dior, and Giorgio Armani – home to Armani Privé.

Tax Free shopping in other UK cities

 

Bicester Village

  • Offering outlet discounts all year round, spacious boutiques showcase the world’s leading fashion and lifestyle brands such as Dior and Ralph Lauren.
  • It is a prime destination for Tax Free shopping with a cash refund location on-site.


Stratford upon Avon

  • Home to Shakespeare and family run jeweller, George Pragnell, located in the walls of a historic 16th century building, chose from a selection of fine jewellery, luxury Swiss watch brands, such as Patek Philippe, or their rich collection of antique and period jewellery.


Bath

  • Full of so much history it has been designated a World Heritage site.
  • The city is full of leading British fashion and lifestyle brands such as Karen Millen, and Whistles.


Manchester

  • Home to two football teams, their luxury-loving players means some of the most high-end purchasing you can find outside of Knightsbridge.
  • The main shopping district, Deansgate, holds luxury brands such as Armani.


Edinburgh

  • Scotland’s capital is famous for its woollen mills and glorious castle looming over Princes Street.
  • There’s a variety of shopping to cater for every taste, ranging from department stores such as Harvey Nichols and Jenner’s, through to high street stores such as Marks & Spencer, GAP, and River Island.
  • You can also explore souvenir shops on the historical Royal Mile, leading up to Castle.

Shopping advice

 

Shopping hours are generally 9-6, however, many shops participate in late night shopping on a Thursday and during peak summer weeks.

 

Due to trading laws, most shops are open from 11-5 on a Sunday.


It’s best to avoid public transport in these cities, especially London, during peak rush hour periods (6-9am and 5-7pm). Public transport is extremely busy during these times as well.


Paying with Cards:

Virtually all but the very smallest shops, accept credit cards and debit cards, notably Visa and MasterCard.

 

In virtually all cases, foreign cards are accepted in UK as long as they are chip and pin variety; Union Pay is accepted in stores where you see the Union Pay logo; swipe & sign may not be accepted.

 

You can also pay using contactless, however, this is for low sales amounts.

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