For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
For goods purchased before 1 January 2021: Standard VAT 20%; children's products 5%. Actual tax refund value subject to amount spent and Terms and Conditions.
Since 1 January 2021, visitors are no longer be able to purchase items in store in Great Britain under the VAT Retail Export Scheme. For goods purchased before this date, you can still make a claim under the scheme on departure from the UK or EU. If you leave the UK for a non-EU country, you should make your claim as you leave the UK. All claims need to be in line with the current rules, which allow three months from the month of purchase to claim. The last day that non-EU visitors will be able to purchase goods in GB under the VAT RES scheme will be 31 December 2020 and the last day for export from the UK or EU will therefore be 31 March 2021.
Tax Free shopping will continue to be available in Northern Ireland to non-EU residents* beyond 31 December 2020. Goods must be exported within 3 months from the month of sale.
*Special rules if you travel from Northern Ireland to Great Britain (England, Scotland and Wales):
Direct travel from Northern Ireland to Great Britain:
Indirect travel from Northern Ireland to Great Britain:
Passengers in transit via Great Britain:
For full details, see HMRC: Claim VAT back on tax-free shopping in Northern Ireland
You can choose the refund option that best suits your needs and travel schedule.
The final refund will consist of the VAT total, minus an administration fee.
In some cases, a cash refund fee may apply.
Choose from the refund methods below.
Available for a minimum spend of 135 GBP and a maximum of 1,000 GBP (3,000 GBP at Bicester Village).
Present your Tax Free form, purchase receipt and valid Visa, MasterCard or Amex at a City refund point in the United Kingdom and get your refund in cash (a cash fee may apply).
Then get your Tax Free form export validated and return it to Planet within 21 days (use the prepaid envelope if available).
Failure to return your Customs Approved Tax Free form to Planet within 21 days will result in a charge to your credit card of the full VAT amount.
Available for a minimum spend of 135 GBP and a maximum of 1,000 GBP (3,000 GBP at Bicester Village).
Present your Tax Free form, purchase receipt and valid Visa, MasterCard or Amex at a City refund point in the United Kingdom and get your refund in cash (a cash fee may apply).
Then get your Tax Free form export validated and return it to Planet within 21 days (use the prepaid envelope if available).
Failure to return your Customs Approved Tax Free form to Planet within 21 days will result in a charge to your credit card of the full VAT amount.
Get your Tax Free form Customs Approved.
Then present it, together with the original purchase receipts, at an international refund point.
And get your refund in cash (a cash fee may apply).
Get your Tax Free form Customs Approved.
Then present it, together with the original purchase receipts, at an international refund point.
And get your refund in cash (a cash fee may apply).
Once your Tax Free form has been Customs Approved, make sure the number of a valid credit card is written on it (this can also be a UnionPay Credit or Debit Card).
Then send the form, together with the original purchase receipts, back to Planet (use the prepaid envelope if available).
Once we have received your Customs Approved Tax Free form, your refund will be credited to your card.
Once your Tax Free form has been Customs Approved, make sure the number of a valid credit card is written on it (this can also be a UnionPay Credit or Debit Card).
Then send the form, together with the original purchase receipts, back to Planet (use the prepaid envelope if available).
Once we have received your Customs Approved Tax Free form, your refund will be credited to your card.
Tax Free forms must be filled in and always Customs Approved within three months after the month of purchase (or within 21 days from the day of refund if you got an immediate refund in store or at a city refund point).
At the airport, please allow enough time for the Customs Approval process before your flight departs.
If you are exporting jewellery, watches, mobile phones, photographic and video equipment, computer equipment, electrical items, fur, ivory and reptile skin goods, you will be required to take these and the related Tax Free forms airside for export validation.
If you are leaving the EU from London Heathrow Airport, present your Tax Free forms to one of the Travelex VAT refund desks (before check-in).
If you are exporting jewellery, watches, mobile phones, photographic and video equipment, computer equipment, electrical items, fur, ivory and reptile skin goods, you will be required to take these and the related Tax Free forms airside for export validation.
If you are leaving the EU from London Heathrow Airport, present your Tax Free forms to one of the Travelex VAT refund desks (before check-in).
Have your passport, purchased goods and flight ticket with you for possible inspection.
Make sure the goods are sealed and unused. Travelex will export validate your Tax Free forms on behalf of Customs.
Have your passport, purchased goods and flight ticket with you for possible inspection.
Make sure the goods are sealed and unused. Travelex will export validate your Tax Free forms on behalf of Customs.
At the Travelex VAT refund desks you can also get your refund in cash (a cash fee may apply).
If you are leaving the EU from a UK airport outside of Heathrow, you will need to get the export validation at Customs.
Customs is well signposted at all airports, land borders and ports.
In smaller UK airports, there may be no Customs official present, in this case look for the Customs / HMRC deposit box and instructions.
At the Travelex VAT refund desks you can also get your refund in cash (a cash fee may apply).
If you are leaving the EU from a UK airport outside of Heathrow, you will need to get the export validation at Customs.
Customs is well signposted at all airports, land borders and ports.
In smaller UK airports, there may be no Customs official present, in this case look for the Customs / HMRC deposit box and instructions.
If you are departing a UK airport but changing flights at another EU airport, and if the goods you are exporting are to be checked through to a destination outside the EU, go to Customs at the UK airport and your Tax Free form will be export validated as if you were at the EU departure point.
If you are departing a UK airport but changing flights at another EU airport, and if the goods you are exporting are to be checked through to a destination outside the EU, go to Customs at the UK airport and your Tax Free form will be export validated as if you were at the EU departure point.
