For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

United Kingdom

20% VAT rate

For goods purchased before 1 January 2021: Standard VAT 20%; children's products 5%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    As of 1 January 2021 the UK no longer operates Tax Free Shopping and visitors will no longer be able to purchase items in store in Great Britain under the VAT Retail Export Scheme.
  • Currency:
    GBP
  • VAT rate:
    20%
  • Minimum spend:
    25 GBP
  • Time limit for customs approval:
    To be obtained within three months after the month of purchase

As of 1 January 2021 the UK no longer operates Tax Free Shopping


Since 1 January 2021, visitors are no longer be able to purchase items in store in Great Britain under the VAT Retail Export Scheme. For goods purchased before this date, you can still make a claim under the scheme on departure from the UK or EU. If you leave the UK for a non-EU country, you should make your claim as you leave the UK. All claims need to be in line with the current rules, which allow three months from the month of purchase to claim. The last day that non-EU visitors will be able to purchase goods in GB under the VAT RES scheme will be 31 December 2020 and the last day for export from the UK or EU will therefore be 31 March 2021.


See HMRC Brexit transition communications resources

Guidance for shopping in Northern Ireland

Tax Free shopping will continue to be available in Northern Ireland to non-EU residents* beyond 31 December 2020. Goods must be exported within 3 months from the month of sale.

*Special rules if you travel from Northern Ireland to Great Britain (England, Scotland and Wales):

 

Direct travel from Northern Ireland to Great Britain:

  • Tax Free shopping is not available for goods brought into Great Britain (this applies to both non-EU and GB residents).
  • As goods brought into Great Britain require import VAT to be charged at the same rate as paid at point of sale, any saving made through use of the Tax Free shopping scheme will be lost. For this reason, retailers in Northern Ireland are not permitted to issue Tax Free shopping forms to tourists travelling directly to Great Britain.

Indirect travel from Northern Ireland to Great Britain:

  • As import VAT is charged for goods exceeding the personal allowance (currently £390, see here for full details), tourists travelling to Great Britain via another country may be required to pay VAT twice. In such cases, a Northern Ireland retailer is permitted to issue a Tax Free shopping form for a refund of the VAT charged at point of sale (providing proof of payment of import VAT is available).

Passengers in transit via Great Britain:

  • Tourists in transit to their home country via Great Britain with goods checked through as hold luggage are considered to be departing directly and are not subject to the above Great Britain specific rules.

 

For full details, see HMRC: Claim VAT back on tax-free shopping in Northern Ireland

Guidance for residents of Gibraltar

  • Residents of Gibraltar remain eligible for Tax Free shopping throughout the EU and Northern Ireland. As of 1st January 2021 the territory will participate in the Schengen Area, however remains outside of the EU for purposes of Tax Free shopping.

For goods purchased before 1 January 2021:

 

You can choose the refund option that best suits your needs and travel schedule.

The final refund will consist of the VAT total, minus an administration fee.

In some cases, a cash refund fee may apply.

 

Choose from the refund methods below.

Get Customs Approval:

Tax Free forms must be filled in and always Customs Approved within three months after the month of purchase (or within 21 days from the day of refund if you got an immediate refund in store or at a city refund point).

At the airport, please allow enough time for the Customs Approval process before your flight departs.

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