Для более быстрого отслеживания возвратов Tax Free, введите данные вашей формы Tax Free ниже. Не используйте пробелы или дефисы - только цифры и буквы.
Если у вас есть вопрос о статусе вашего возврата, пожалуйста нажмите здесь.
Для получения информации о покупках по системе Такс Фри в Объединенных Арабских Эмиратах, пожалуйста, перейдите на специальный веб-сайт ОАЭ нажав здесь.
К сожалению, номер Такс Фри формы:
не был найден в нашей системе.
Для более подробной информации, пожалуйста, нажмите здесь для введения данных формы Такс Фри, или напишите нам здесь
Каждая форма Такс Фри имеет уникальный номер - обычно его можно найти в верхней части формы.
Если вам нужна дополнительная помощь, воспользуйтесь ссылками ниже:
We're waiting to receive your stamped Tax Free form.
We will update your tax refund status once we receive it.
If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.
We're processing your tax refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
You can also download the Planet App to track your refund from your mobile at any time.
Please contact us.
We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.
Your refund has been paid!
If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:
If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.
If you have not been paid after 5 days, please email us at
For other Tax Free shopping enquiries, please scroll down for regional telephone numbers and email addresses
4th Floor Washington Mall Phase II, 22 Church Street, Hamilton, Bermuda, HM11
Telephone: +1 441 542 9928
140 Yonge St, Suite 200, Toronto, Canada, MC51X6
Telephone: +1 800 489 0174
Av. Paseo de la Reforma No. 300, Piso 17, Col. Juarez, Delegacion Cuauhtemoc, Mexico City, Mexico, CP 06600
Telephone: +52 (55) 4161 0851
One Corporate Commons, 100 West Commons Boulevard, Suite 200, New Castle, Delaware, USA, 19720
Telephone: +1 302 326 0700
11675 Great Oaks Way, Suite 130, Alpharetta, GA, USA, 30022
Telephone: +1 770 521 9545
670 Long Beach Boulevard, Long Beach, NY, USA, 11561
Telephone: +1-516-670-3200
1000 Lujiazui Ring Road, Pudong, Shanghai, China, 200120
Wollzeile 1-3, Stiege 2, Top 4.3, Vienna, Austria, 1010
customerservices@planetpayment.com
Telephone: +43 599 04 444
Avenue Louise 523, Brussels, Belgium, 1050
customerservices@planetpayment.com
Telephone: +32 2 536 88 05
44 United Nations Street, Orthodoxou Tower, 7th Floor, Larnaca, Cyprus, 6042
customerservices@planetpayment.com
Telephone: +357 24 82 84 84
Pařížská 127/20, Praha 1, Prague, Czech Republic, 110 00
customerservices@planetpayment.com
Telephone: +420 22 22 502 31
Østergade 24A, 2. Sal, København K, Copenhagen, Denmark, 1100
customerservices@planetpayment.com
Telephone: +45 702 778 44
Yviri við Strond 4, Thorshavn, Faroe Islands, 100
customerservices@planetpayment.com
Telephone: +354 564 64 00
Tammasaarenlaituri 3, Helsinki, Finland, 00180
Telephone: +358 10 504 4050
Customer support: https://e-taxfree.com/myaccount/Support.aspx
140 Boulevard Malesherbes, Paris, France, 75017
customerservices@planetpayment.com
Telephone: +33 1 837 99 010
Sapporobogen 6-8, Munich, Germany, 80637
customerservices@planetpayment.com
Telephone: +49 89 244 109 810
246 Mesogeion, Holargos, Athens, Greece, 155 61
customerservices@planetpayment.com
Telephone: +30 210 67 49 481
Komplex Faktor Zrt, Róna u. 120-122, Budapest, Hungary, 1149
customerservices@planetpayment.com
Telephone: +36 1 791 08 28
Aðalstræti 2, Reykjavik, Iceland, 101
customerservices@planetpayment.com
Telephone: +354 564 64 00
8 Claremont Road, Sandymount, Dublin, Ireland, D4
customerservices@planetpayment.com
Telephone: +353 1513 3800
Via Montenapoleone 21, Milan, Italy, 20121
customerservices@planetpayment.com
Telephone: 39 02 6269 4032
Via Gregoriana 54, Rome, Italy, 00187
customerservices@planetpayment.com
Telephone: +39 06 699 233 83
21 rue Glesener, Luxembourg, Luxembourg, 1631
customerservices@planetpayment.com
Telephone: +32 2 536 88 05
Suite 56 Level 2, Savoy Shopping Arcade, Republic Street, VLT, Valletta, Malta, 1112
customerservices@planetpayment.com
Telephone: +356 2203 5500
Luna Arena, Herikerbergweg 238, Amsterdam, Netherlands, 1101 CM
customerservices@planetpayment.com
Telephone: +31 20 520 79 09
Tollbugata 8b, Oslo, Norway, 0152
customerservices@planetpayment.com
Telephone: +47 21 99 54 60
Domaniewska 39, Warsaw, Poland, 02-672
customerservices@planetpayment.com
Telephone: +48 223 075 222
S.A. Rua Castilho, N.º 39 - 8º I, Lisbon, Portugal, 1250-068
customerservices@planetpayment.com
Telephone: +351 213 827 140
Building 2A, premises 1, office 16, Prechistenskaya embankment, 45/1, Moscow , Russia, 119019
Calle del Príncipe de Vergara 108, Planta 10, Madrid, Spain, 28002
customerservices@planetpayment.com
Telephone: +34 91 575 64 97
Kungsgatan 37, 4tr, Stockholm, Sweden, 11156
customerservices@planetpayment.com
Telephone: +46 855 803 017
Buchholzstrasse 2, Heerbrugg, Switzerland, 9435
customerservices@planetpayment.com
Telephone: +41 71 740 93 90
Somerset House, 47-49 London Road, Redhill, United Kingdom, RH1 1LU
customerservices@planetpayment.com
Telephone: +44 203 53 04 100
Level 22, West Tower, Bahrain Financial Harbour, King Faisal Highway, Manama, Bahrain , P.O. Box 20705
customerservices@planetpayment.com
Telephone: +973 1368 7777
3, rue de l’epargne, Casablanca, Morocco, 20053
customerservices@planetpayment.com
Telephone: +212 522 390 039
Prism Tower, 2502 , Business Bay, Dubai, UAE, United Arab Emirates
Call centre:: +971 4 568 39 21
Westburry Office Tower - 4th floor, Business Bay, Dubai, UAE, United Arab Emirates
Call centre: +971 4 586 4700
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