For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Where to shop Tax Free

Track your refund, access countries rules and store locations and much more via the Planet app

Your Tax Free shopping app

Tax Free shopping countries

Italy 22% VAT rate

Standard VAT 22%; food (meat and other food items): 10%; herbs (basil, oregano and sage): 5%; milk, fruit, vegetables, bread and prescription glasses: 4%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro (€)
  • VAT rate:
    22%
  • Minimum spend:
    154.94 Euro
  • Time limit for customs approval:
    90 days after the month of purchase

France 20% VAT rate

Standard VAT 20%; food and books 5.5%. Actual tax refund value up to 16.33% on standard VAT items, subject to amount spent and Terms and Conditions. Please note: typical value for immediate tax refunds is 10.8%.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non-EU residents over 16
  • Currency:
    Euro (€)
  • VAT rate:
    20%
  • Minimum spend:
    175.01 Euro on the same day in the same store
  • Time limit for customs approval:
    3 months after the month of purchase for credit card refund, or 21 days from the date of purchase for immediate refund.

Spain 21% VAT rate

Standard VAT 21%; food and some optical goods 10%; medicines and pharmaceutical goods, books, magazines and some food 4%. Actual tax refund value subject to amount spent and Terms and Conditions; tax refund value up to 15.7% on standard VAT items.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro (€)
  • VAT rate:
    21%
  • Minimum spend:
    No minimum spend
  • Time limit for customs approval:
    3 months after the month of purchase; 21 days from the date of purchase for City Cash Refund

Germany 19% VAT rate

Standard VAT 19%; food and books 7%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro (€)
  • VAT rate:
    19%
  • Minimum spend:
    25 Euro (30 Euro for books) on the same day and in the same store
  • Time limit for customs approval:
    3 months after the month of purchase.

United Kingdom 20% VAT rate

Standard VAT 20%; children's products 5%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non-EU residents
  • Currency:
    GBP
  • VAT rate:
    20%
  • Minimum spend:
    25 GBP
  • Time limit for customs approval:
    To be obtained within three months after the month of purchase

UAE 5% VAT rate

Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for Vat / Sales Tax Refund:
    “Overseas tourist” means any natural Person who is not resident in any of the Implementing States and who is not a crew member on a flight or aircraft leaving an Implementing State
  • Currency:
    Dirham
  • VAT rate:
    5%
  • Minimum spend:
    250 dirhams
  • Time limit for customs approval:
    90 days from the purchase date

Actual tax refund values are subject to Terms and Conditions.  More detail for each country can be found by clicking below.

See more countries

For any queries, please contact our multi-lingual Customer Services team

Contact us

Find your nearest Tax Refund location

 

Planet provides various refund options for all shoppers for the best Tax Free shopping experience in-store.

 

Instant Refunds, Fast Refunds or Standard Refunds (all in-store), or at over 600 refund points in City Centres or airports of all major touristic cities.

Remember to get your forms validated at customs before you depart

Export validation points

Every store for all our partner brands

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