For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.

 

There is no need to include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

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Each of our vouchers has a unique barcode number - you can usually find it at the top of your voucher.

If you need further help, please use the links below:

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We will update your tax refund status once we receive your Tax Free form.

 

If you have queries on the refund status, please fill out this form for your voucher(s).

We're processing your tax refund. Please allow four weeks to receive your refund. If you do not receive the amount after four weeks, please contact our customer services team using this voucher form.

 

If you have queries on the refund status, please fill out this form for your voucher(s). 

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Tax Refund Customer Services

Your refund has been paid!

 

Refunds can take up to 3-5 days to appear on account statements.

 

If you have queries on the refund status, please fill out this form for your voucher(s).


If you have not been paid after 5 days, please email us at


Your guide to Tax Free shopping

If you have any questions about the Tax Free process, please visit our FAQ section

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Where to shop Tax Free

Italy 22% VAT rate

Standard VAT 22%; food (meat and other food items): 10%; herbs (basil, oregano and sage): 5%; milk, fruit, vegetables, bread and prescription glasses: 4%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro (€)
  • VAT rate:
    22%
  • Minimum spend:
    154.94 Euro
  • Time limit for customs approval:
    90 days after the month of purchase

France 20% VAT rate

Standard VAT 20%; food and books 5.5%. Actual tax refund value up to 16.33% on standard VAT items, subject to amount spent and Terms and Conditions. Please note: typical value for immediate tax refunds is 10.8%.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non-EU residents over 16
  • Currency:
    Euro (€)
  • VAT rate:
    20%
  • Minimum spend:
    175.01 Euro on the same day in the same store
  • Time limit for customs approval:
    3 months after the month of purchase for credit card refund, or 21 days from the date of purchase for immediate refund.

Spain 21% VAT rate

Standard VAT 21%; food and some optical goods 10%; medicines and pharmaceutical goods, books, magazines and some food 4%. Actual tax refund value subject to amount spent and Terms and Conditions; tax refund value up to 15.7% on standard VAT items.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro (€)
  • VAT rate:
    21%
  • Minimum spend:
    No minimum spend
  • Time limit for customs approval:
    3 months after the month of purchase; 21 days from the date of purchase for City Cash Refund

United Kingdom 20% VAT rate

Standard VAT 20%; children's products 5%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non-EU residents
  • Currency:
    GBP
  • VAT rate:
    20%
  • Minimum spend:
    25 GBP
  • Time limit for customs approval:
    To be obtained within three months after the month of purchase

Germany 19% VAT rate

Standard VAT 19%; food and books 7%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro (€)
  • VAT rate:
    19%
  • Minimum spend:
    25 Euro (30 Euro for books) on the same day and in the same store
  • Time limit for customs approval:
    3 months after the month of purchase.

UAE 5% VAT rate

Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for Vat / Sales Tax Refund:
    “Overseas tourist” means any natural Person who is not resident in any of the Implementing States and who is not a crew member on a flight or aircraft leaving an Implementing State
  • Currency:
    Dirham
  • VAT rate:
    5%
  • Minimum spend:
    250 dirhams
  • Time limit for customs approval:
    90 days from the purchase date

Actual tax refund values are subject to Terms and Conditions.  More detail for each country can be found by clicking below.

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