For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We're waiting to receive your stamped Tax Free form.
We will update your tax refund status once we receive it.
If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.
We're processing your tax refund.
If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
You can also download the Planet App to track your refund from your mobile at any time.
Please contact us.
We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.
Your refund has been paid!
If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:
If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.
If you have not been paid after 5 days, please email us at
Receive your Tax Free form from the shop assistant following your purchase.
Ensure all details are correct.
Find your nearest Customs approval point.
Prior to check-in, present your fully completed Tax Free form, together with your travel documents and purchased goods to Customs to obtain Customs approval.
Please note that if you have received an in-store or city centre refund, to avoid charges and a penalty, you must return the export-validated form to us within a specified time period.
Please check the local rules to confirm what this is.
Standard VAT 22%; food (meat and other food items): 10%; herbs (basil, oregano and sage): 5%; milk, fruit, vegetables, bread and prescription glasses: 4%. Actual tax refund value subject to amount spent and Terms and Conditions.
Standard VAT 20%; food and books 5.5%. Actual tax refund value up to 16.33% on standard VAT items, subject to amount spent and Terms and Conditions. Please note: typical value for immediate tax refunds is 10.8%.
Standard VAT 21%; food and some optical goods 10%; medicines and pharmaceutical goods, books, magazines and some food 4%. Actual tax refund value subject to amount spent and Terms and Conditions; tax refund value up to 15.7% on standard VAT items.
Standard VAT 20%; children's products 5%. Actual tax refund value subject to amount spent and Terms and Conditions.
Standard VAT 19%; food and books 7%. Actual tax refund value subject to amount spent and Terms and Conditions.
Actual tax refund value subject to amount spent and Terms and Conditions.
