For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Planet Prepaid Visa Card Fees

Service

Fee

Annual Cost/Frequency

General Card Services

SET COSTS

Online or Call Centre registration

n/a

 

Card Cost

Free

 

Card Cost for Joint Change Accounts

n/a

 

Maintaining the online statement Monthly Cost (per Account not per card)

Free

Annual Cost £ (you will be charged this fee at the beginning of the following month upon agreeing to the terms and conditions)

Payments (excluding cards)

 

 

PAYMENTS AND TRANSFERS

 

 

Transferring within your card account

n/a

 

Sending Money in the UK (Faster Payment)

n/a

Per payment - When transaction occurs this cost will be taken out immediately

Standing order from Wallet (Scheduled Payment)

n/a

Per payment - When transaction occurs this cost will be taken out immediately

Purchase transaction in currency of card (in store or online)

Free

 

ATM Declined Transaction

n/a

 

DIRECT DEBITS

 

 

Direct Debit

n/a

Per payment - When transaction occurs this cost will be taken out immediately

Refusing Payment due to lack of funds

n/a

 

Cards and Cash

 

 

UK WITHDRAWALS

 

 

Cash Withdrawal In pounds in the UK (ATM)

n/a

 

Retailers who provide cashback at POS

n/a

 

Bureaux de Change

n/a

When transaction occurs this cost will be taken out immediately

PAYING IN FEES

 

 

Receiving Money from the UK

Single load only

 

Regular Payments In (i.e. Salary and Benefits)

Single load only

 

Other Services

 

 

VIEWING BALANCE

 

 

Online and Mobile App Balance

Free

 Via www.planetprepaid.com

ATM Balance

n/a

 

ATM Balance Abroad

n/a

 

INFORMATION AND ALERTS

 

 

Payment Alerts Online and via Mobile App

n/a

 

Payment Alerts by email

n/a

 

Payment Alerts by SMS

Free

When you receive the SMS, this payment will be taken out immediately

SERVICE COSTS

 

 

Dormancy Fee

£2.00

 Per month after 6 month expiry

ABROAD - INTERNATIONAL

 

 

Purchase transaction out of card currency (in store or online)

2.75%

This depends on the supplier’s standards.                               

Cash Withdrawal in foreign currency outside the UK (ATM)

n/a

When transaction occurs this cost will be taken out immediately

ATM Declined Transaction

n/a

 

SECURITY

 

 

Replacement Card

Free

 

Replacement Card (When damaged and You are not responsible)

Free

 

Fraud Investigation

Free

 

ACCOUNT CLOSURE

 

 

Cancellation

Free

 

CUSTOMER SERVICE

 

 

Customer Services

Call +44 (0) 2035 0303 0290. This line is open 24 hours a day, 7 days a week. Calls are charged at your standard network rate, calls from mobiles may be higher.

Lost/Stolen Card

Call +44 (0) 2035 030 291.  This line is open 24 hours a day, 7 days a week. Calls are charged at your standard network rate, calls from mobiles may be higher.

Your card can also be temporarily blocked via www.planetprepaid.com

PIN Retrieval Website

Online via www.planetprepaid.com

The Card is issued by PayrNet Limited pursuant to licence by Visa. PayrNet Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (registration number 900594) for the issuing of electronic money ("emoney"). PayrNet is a wholly owned subsidiary of Railsbank Technology Limited and provides regulated financial services to Railsbank customers.

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