For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Digital, flexible and international Tax Free shopping system

We issue, validate, refund and assist throughout the entire customer journey to improve the international shopping experience

Our Tax Refund products

Our Tax Free system provides

Over 150,000 retail stores across 30 countries trust us to deliver the Tax Refund experience and service your Tax Free shoppers deserve

Planet app for Tax Free shoppers

Our partner brands

See more

Europe-wide international sales growth ends decade on a high for merchants

December proved positive for international shopping with an overall 19% sales increase, and all of Europe's top five destination markets showed growth - a trend not seen since May 2019.

 

Also see how over six million Chinese tourists are preparing to travel abroad for the 2020 Chinese New Year, as well as the top cities and streets for international shopping in 2019.

 

Please get in touch if you want to download the full Planet Intelligence December 2019 report

Ask about December's report

View our refunding partnerships

Our refund partners

Find out how we will deliver an exceptional share of international shopper spend

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