For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.

 

There is no need to include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

We are sorry but barcode number:

Wasn't found in our system.


For more information, please click here to provide specific information for us to help you. (Please have your voucher number to hand.)



Enter your voucher's barcode number:

Track my refund

Each of our vouchers has a unique barcode number - you can usually find it at the top of your voucher.

If you need further help, please use the links below:

We're waiting to receive your stamped vouchers.

 

We will update your tax refund status once we receive your Tax Free form.

 

If you have queries on the refund status, please fill out this form for your voucher(s).

We're processing your tax refund. Please allow four weeks to receive your refund. If you do not receive the amount after four weeks, please contact our customer services team using this voucher form.

 

If you have queries on the refund status, please fill out this form for your voucher(s). 

Please contact us.

We're having difficulty processing your voucher - please use this form for your voucher(s).



Tax Refund Customer Services

Your refund has been paid!

 

Refunds can take up to 3-5 days to appear on account statements.

 

If you have queries on the refund status, please fill out this form for your voucher(s).


If you have not been paid after 5 days, please email us at


Digital, flexible and international Tax Free shopping system

We issue, validate, refund and assist throughout the entire customer journey to improve the international shopping experience

Our Tax Refund products

Our Tax Free system provides

Over 150,000 retail stores across 29 countries trust us to deliver the Tax Refund experience and service your Tax Free shoppers deserve

Planet app for Tax Free shoppers

Our partner brands

See more

Can Europe's retailers capitalise on renewed momentum?

 

Tax Free shopping sales across Europe showed positive growth in October, increasing by 5%, with France posting the strongest country gains with a 12% increase in sales.

 

Our latest monthly international shopping trends report uncovers how sales to Chinese tourists continue to grow despite currency fluctuations.

Download the latest Planet Intelligence report

October 2018

View our refunding partnerships

Our refund partners

Find out how we will deliver an exceptional share of international shopper spend

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