For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Flexible payments processing overseas or at-home, by mobile or card

In-Country Domestic Processing

Localised payments process

Our like-to-like processing is localised from acceptance to settlement, while our global payments network connects to more than 200 card acquirers in more than 160 countries

Overseas markets

If you are looking to target customers in foreign markets, and settle in those foreign currencies, our gateway will provide you with a direct connection to local banks to accept and settle local payments

Benefits include

You avoid cross-border fees, eliminate third-parties, and optimise the acceptance rate (N.B. *Legal entity in region of settlement is required)

Head back to Global Gateway page

Global Gateway

Local & Alternative Payment Acceptance

 

The optimal payment set-up for every market helps you capture more sales by offering the optimal payment set-up for every market.

 

Our merchants have access to over 300 local and alternative payment types around the world, allowing them to target specific markets by accepting popular payment types.

 

Popular payment types we work with:

American Express | ASYA CARD | AXESS | Boleto | +bonus | CABAL | BLEUE | UnionPay | Diners Club | Discover | elo | eps | giropay | Hipercard | Interac Online | iPara | JCB | Klarna | Maestro | MasterCard | Skrill | PayPal | POLi | ServiRed | SOFORT | Trustly | Ukash | Visa | Yandex

Mobile SDK

Sell via your app

A simple solution for selling online products through your mobile app. Merchants can safely and securely integrate in-app payments into their mobile app.

Allow in-app payments

Merchants can safely and securely integrate our ready-made, customisable checkout screens, build payment forms and check-out proces, and process the transaction on our framework

Save time

Speed up the development process by eliminating design and implementation using our screens to define a customisable checkout flow that integrates seamlessly into your application

Explore more of our payments products

Planet Payments

Credit Card Processing

 

In today’s competitive marketplace, consumers expect to be able to pay by credit card because it is fast and convenient.

 

As an online payment processor, we facilitate the acceptance of all major credit and signature debit cards including Visa, MasterCard, American Express, Discover and JCB.

Give us a call to discuss our payment processing solutions

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