For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.


If you have a query about your tax refund progress, please click here.


For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.


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For more information, please click here to provide the details from your Tax Free form(s), or email us here

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.


If you need further help, please use the links below:


We're waiting to receive your stamped Tax Free form.


We will update your tax refund status once we receive it.


If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

We're processing your tax refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:


  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass


If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.


We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

Tax Refund Customer Services

Your refund has been paid!


If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:


  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass


If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

If you have not been paid after 5 days, please email us at

Offering superior account protection

Our Fraud and Security tools afford merchants the peace of mind needed to remain focussed on growing their business.


The gateway is compliant with all major card associations’ rules and regulations. We employ the latest in encryption tools and secure socket layering.

Make your website more secure for your customers today

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Our suite of Fraud & Security tools

Secure Tokenisation

Merchants achieve PCI compliance by no longer storing shoppers' sensitive card details due to our random unique token generator - for each customer, and each of their credit or electronic check payment accounts. Simply submit this token each time a shopper makes a purchase or payment, and provide convenience and security for your shoppers.

3-D Secure Payer Authentication

An added layer of security for online credit and debit card transactions, validating that the online shopper is also the cardholder. Cardholders can create a PIN, or ‘secure code', and assign it to their credit card for confirmation by their provider during checkout. Without it, merchants are liable for fraudulent transactions.

Enhanced Fraud Protection

Our fraud services, powered by Kount, help minimise and prevent authorisation and chargeback fees, while maximising legitimate transactions. Enhanced Fraud Protection services are customisable to help you control how suspicious transactions are handled, allowing you to approve, decline or hold transactions for manual review.

Learn more about Data Breach Protection

Data Breach FAQs

Enhanced fraud protection services

  • Dynamic Order Linking – the ability to link transactions based on direct and indirect relationships to each other in order to identify fraudulent persona.

  • Dynamic Scoring – continuous monitoring of transactions, rather than a one-shot evaluation approach, gives merchants an added edge in the fight against fraud.

  • Device Fingerprinting – a proprietary and patented technique that provides a unique device fingerprint and identification of each device placing online orders.

  • Affiliate Fraud Detection –A fraud tool set specifically aimed at the prevention of affiliate related fraud schemes through the order linking technologies as described above.

How PCI Compliance affects you