For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.

 

There is no need to include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

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For more information, please click here to provide specific information for us to help you. (Please have your voucher number to hand.)



Enter your voucher's barcode number:

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Each of our vouchers has a unique barcode number - you can usually find it at the top of your voucher.

If you need further help, please use the links below:

We're waiting to receive your stamped vouchers.

 

We will update your tax refund status once we receive your Tax Free form.

 

If you have queries on the refund status, please fill out this form for your voucher(s).

We're processing your tax refund. Please allow four weeks to receive your refund. If you do not receive the amount after four weeks, please contact our customer services team using this voucher form.

 

If you have queries on the refund status, please fill out this form for your voucher(s). 

Please contact us.

We're having difficulty processing your voucher - please use this form for your voucher(s).



Tax Refund Customer Services

Your refund has been paid!

 

Refunds can take up to 3-5 days to appear on account statements.

 

If you have queries on the refund status, please fill out this form for your voucher(s).


If you have not been paid after 5 days, please email us at


Optimise your share of international shopper spend

Are you growing your international shopping opportunity?

We work with you to increase in-store footfall, conversion, spend and loyalty, by providing a consistent and enhanced customer experience across the international customer journey

We achieve this by creating and implementing potent campaigns aligned to today’s customers’ expectation of personalised, targeted experiences

Our team of international shopping specialists have built a framework designed to drive engagement with your brand and raise international shopper spend, volume and value

Consulting services we provide

Want to grow sales from international customers?  Just drop us a line

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