For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
We are sorry but barcode number:
was not found in our system.
For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
HM Revenue & Customs
Bundesministerium der Finanzen
Douanes & Droits Inderects
Ministero dell'Economia e delle Finanze
Inland Revenue Authority of Singapore
Bundesministerium Für Finanzen
Autoridade Tributária e Aduaneira
Republic of Cyprus
Republic of Poland
The Norwegian Tax Administration
Ministry of Finance Greece
Government of the Czech Republic
Federal Public Service Finance
Planet Merchant Services SAS is regulated by the ACPR (Autorité de Contrôle Prudentiel et de Résolution) in France. [Registration number 17278]. Registered Office: Tour Initiale, 1 Terrasse Bellini, 92919 Paris la Défense, France. Planet Merchant Services SAS is licensed to offer acquiring in EEA countries and Switzerland.
Planet Merchant Services Limited is authorised by the Financial Conduct Authority under the Payment Service Regulations 2017 for the provision of payment services [Register Number 815854]. Registered in England & Wales under company number 08791017. Registered Office: Somerset House, 47-49 London Road, Redhill, Surrey RH1 1LU.
Learn about Planet Merchant Services complaints process.
Sponsoring Acquirer in Canada
In Canada, Planet complies with Canadian Code of Conduct requirements governed by the Financial Consumer Agency of Canada. The Code of Conduct applies to all credit and debit card networks and participants such as card Issuers, Acquirers and Processors. Merchants may contact Planet to inquire about the Code of Conduct or file a complaint.
If you have a concern pertaining to the Code of Conduct for the Credit and Debit Card Industry, you may contact us via the link below. Use the complaint form to submit your concerns. You may also contact us via these additional channels.
our toll free number +1 866.640.5906 or call collect at +1-302-326-0700
by email email@example.com, or
by mail Planet Processing Services, 100 West Commons Blvd. Suite 200, New Castle, DE 19720
Planet Payment is a registered Independent Sales Organisation/Merchant Services Provider (“ISO/MSP”) for Harris Bank, N.A., Chicago, IL and Peoples Trust Company, Vancouver BC, Canada