For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Online Payments

Increase revenues from international shoppers by accepting online payments securely, quickly and in any currency through our secure payment platform

Refine your payment strategy for your international customers

Make it easy for your international customers to shop and pay for goods in their local currency. Ensure you can accept payments in your customers local currency as well as via their favourite form of payment.

  • Accept local payments in your customers home currency

  • Accept global payment methods including WeChat Pay, Alipay, Klarna and Union Pay

 

Process international payments online

We provide merchants with the ability to increase global revenue by helping them accept and process payments from customers all around the world

Pay by Link

Give customers a convenient way to pay online through a secure URL link. Send direct payment requests via email, SMS message or on an invoice

Web

Reduce cart abandonment and provide a smooth check-out experience for online shoppers with integrated or hosted web payments

Virtual terminal

Take payments securely over the phone when customers call you with their details. Includes support for preauthorisation cancellation and refunds

Get in touch to learn more about Online Payments

Contact us

Are you a developer or existing Merchant? Ask us about our developer portal and online library.

Developer Portal

Pay By Link Integration

Pay by Link delivers safer payments experience for guests and enhances merchant’s digital payment strategy delivering a socially distant experience for guests

Pay By Link

UnionPay Card Acceptance

Our UnionPay Online Payments (UPOP) solution helps you expand your eCommerce storefront to accept UnionPay payments with SecurePlus

UnionPay
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