For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Alipay and WeChat Pay

Improve the shopping experience for your Chinese customers by offering them the choice to pay safely, quickly and efficiently with Alipay and WeChat Pay.

Alipay and WeChat Pay are two of the most popular mobile payment platforms in China

 

We’ve developed solutions for merchants who want to be able to provide their Chinese consumers with the ability to pay using Alipay and WeChat Pay.

 

Our goal is to provide the best shopping experience, from payment to VAT refunds, through simple and intuitive digital wallet services.

91% of Chinese travellers would be more willing to shop if foreign merchants offered Chinese mobile payment methods

An all-in-one payment solution for merchants, including on-boarding and marketing support

 

91% of Chinese travellers would be more willing to shop, according to Nielsen, if foreign merchants offered Chinese mobile payment methods. 

 

Accept payments from Chinese customers using Alipay and WeChat Pay through one terminal with Planet’s all-in-one payment solution for merchants.

 

Planet provides you with the ability to accept popular payment methods Alipay and WeChat Pay using either a stand-alone app or an android based PAX terminal.

 

We don’t just provide payments acceptance, we also offer the ability to pay Tax Free refunds for eligible purchases made in-store instantly to Alipay and WeChat Pay when travelling.

WeChat and Alipay offer considerable marketing benefits for merchants, helping to drive awareness and sales

 

Being able to offer WeChat Pay and Alipay in-store at the point of sale aids both retail footfall and merchant revenue.

 

We’ve extensive knowledge of using Alipay and WeChat for marketing. With Planet, you can benefit from marketing services that drive awareness, footfall and sales.

Choose to offer Alipay and WeChat Pay as in-store payment methods. Contact us today.

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