For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.
There is no need to include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
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Each of our vouchers has a unique barcode number - you can usually find it at the top of your voucher.
If you need further help, please use the links below:
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We will update your tax refund status once we receive your Tax Free form.
If you have queries on the refund status, please fill out this form for your voucher(s).
Planet (the new brand for Fintrax Group) incorporates Premier Tax Free, Planet Payment, Fintrax International Payment Services, GB Tax Free and e-Tax Free.
As you may be aware, the General Data Protection Regulation (GDPR) legislation came into force on 25th May 2018.
Protecting retailer and tourist data and complying with all applicable rules and regulations has always been a key focus for us, and this remains the case with the implementation of GDPR.
Behind the scenes, we have made many changes to the way we handle data, including:
We have invested significant effort into ensuring the way we process personal data reflects the additional commitments outlined in GDPR. Data privacy has always been, and will continue to be, one of Planets core values in our relationship with all our stakeholders.