For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

GDPR Compliance

May 2018

 

As you may be aware, the General Data Protection Regulation (GDPR) legislation came into force on 25th May 2018.

 

Protecting retailer and tourist data and complying with all applicable rules and regulations has always been a key focus for us, and this remains the case with the implementation of GDPR.

 

Behind the scenes, we have made many changes to the way we handle data, including:

 

  • Transparency:
    • Our Data Protection and Privacy policies have been updated to align with Article 13 of GDPR which spells out specific information that must be communicated to customers from 25 May 2018. These will be regularly reviewed and updated where necessary;

 

  • Accountability:
    • We have reviewed our existing data risk and compliance framework to ensure we have addressed the specific GDPR requirements;

 

  • Governance:
    • Planet has a robust governance framework in place, and the Group Audit and Risk Committee ensures data privacy and protection are a constant priority for the Directors and Group Board;

 

  • 3rd Party suppliers:
    • We have reviewed all our supplier relationships and addenda to our contractual agreements have been issued;

 

  • Privacy agreements:
    • Our tax-free vouchers have been updated to reflect the information required by GDPR, and our comprehensive privacy policy has been updated on our website. We will only ever process your personal data for the purposes we have agreed; and

 

  • Data Security:
    • Our information and data security measures are ISO 27001 certified and PCI-DSS compliant, and we have processes and procedures in place to ensure regular review, and to protect stakeholder data.

 

We have invested significant effort into ensuring the way we process personal data reflects the additional commitments outlined in GDPR. Data privacy has always been, and will continue to be, one of Planets core values in our relationship with all our stakeholders.

 

You can find our new privacy policy here.

Privacy