For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
We are sorry but barcode number:
was not found in our system.
For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
As your revenue generating payment partner, we’ll work in partnership with you to help you target, attract and convert spenders. Our services include:
But it doesn’t stop there.
You can also benefit from our single payments platform which we’ve purposely built for Retail. With full acquiring, payment acceptance of digital wallets, currency conversion, and tax refunds we can help you capture more revenue from spending. All processed from a single next-generation payment terminal – helping you improve your operational efficiency and save money.
It's been a tough year for Retailers. And with COVID-19 rearing its ugly head for a second time this Autumn, we appreciate there’s still a lot of uncertainty in the run-up to the festive season.
With the UK being right on the EU’s doorstep, this is a great time to be thinking about targeting the UK’s Tax Free shoppers. After all, UK visitors don’t rely on trans-continental flights to visit Europe and many will choose to drive abroad, increasing the space to bring their Tax Free goods home from the EU.
This means that UK residents are likely to be one of the first groups of international visitors to Europe in 2021.
Increase in-store footfall, conversion, spend and loyalty
British tourists are now eligible to shop Tax Free in the EU, offering EU Merchants a new opportunity.
Retail Merchants in the EU have an opportunity to target Brits abroad. How can they capitalise on this?