For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Velvet by Graham & Spencer

Velvet by Graham & Spencer was founded in 1997 simply as an inspiration to create luxurious, fashion forward tee shirts that embodied California lifestyle.

The brand has now evolved into a full collection recognised today for its meticulously crafted, clean, elevated essentials.

Founded and helmed by Creative Directors, Jenny Graham and Toni Spencer, Velvet by Graham & Spencer is created using only the finest fabrics and is manufactured primarily in the United States.

In October 2015, Velvet by Graham & Spencer opened their first UK flagship store in the fashionable Marylebone shopping district, located at 16-17 St Christopher's Place and occupies 80b square metres.

The store stocks a range of women's ready-to-wear staples that embody the brand's California roots, including simple tees, sumptuous knitwear, feminine dresses and a range of classic denim. 

www.velvet-tees.com

Where can you shop Velvet by Graham & Spencer Tax Free:

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