For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

SIRIN LABS

Tomorrow’s technology, today.
SIRIN LABS’ vision is to bring tomorrow to our customers, today. We believe peerless technology and state-of-the-art privacy deserve uncompromising quality as their only benchmark.
 
SOLARIN BY SIRIN LABS
SOLARIN is the most advanced smartphone available – crafted from the most exquisite materials, it has advanced R&D technology, precision engineering, trusted security and meticulous design.
 
UNRIVALED PRIVACY
SOLARIN comes with state-of-the-art mobile threat protection that thwarts the broadest array of advanced device, network and application mobile cyberattacks, without impairing usability or functionality of a top-of-the-range smartphone. In addition, SOLARIN incorporates the most advanced privacy technology, currently unavailable outside the agency world. SIRIN LABS partnered with KoolSpan to integrate chip-to-chip 256-bit AES encryption, the same technology that militaries around the world use to protect their communications, offering the strongest possible mobile privacy protection worldwide. Activated by the unique Security Switch on the back of the handset, the phone enters a shielded mode, presenting an exclusive suite for fully encrypted calls and messages.
 
TRULY GLOBAL
SOLARIN is a truly global phone – offering faster data transfer and lasting performance.
SOLARIN comes with far superior Wi-Fi™ connectivity than mainstream phones. It supports 802.11ac 2x2 MU-MIMO (multi user multiple input, multiple output) technology, offering up to three times the speed and capacity of conventional 1x1 configuration. SOLARIN incorporates revolutionary WiGig™ (802.11ad) multi-gigabit Wi-Fi technology. WiGig™ (802.11ad) offers speeds of up to 4.6Gbps, enabling near-instant cloud access, and synching of photos, videos and media, wire-equivalent docking and high-quality, low-latency video streaming, and more. Add to this the strongest battery in the premium phone category, together with Qualcomm® Quick Charge™ for fast charging and power optimisation algorithms, to create the essential travel companion.
 
UNPARALLELED AUDIO AND VISION
SOLARIN boasts a screen with unbeatable clarity, depth and colour intensity, and the richest and loudest mobile phone speaker systems available.
Featuring a 24-megapixel camera, with laser autofocus and four-tone flash, plus a front-facing flash and 5.5” IPS LED 2k resolution screen, SOLARIN offers a display capable of colour that is distinct, pure and rich. The beam forming audio and state-of-the-art sound system uses three bass-boosted speakers, all linked through a smart amplifier to maximise volume but control distortion, producing a clear unsullied sound.
 
OUTSTANDING QUALITY AND THOUGHTFUL DESIGN
SOLARIN was designed by world renowned industrial designer Karim Rashid and meticulously assembled by engineers more used to making the world's finest watches.
From the construction of its unique metal matrix composite chassis – typically used in the aerospace industry for its absolute rigidity – to incorporating titanium panels for structural strength, using tough Corning® Gorilla® Glass 4 to help protect the curved display screen as well as the camera lens and a technical leather back panel – only materials with optimal functionality made the final grade.
 

Where can you shop SIRIN LABS Tax Free:

Privacy