For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Roja Parfums

Roja Parfums redefines luxury and sophistication in perfumery for the modern age.
Roja Parfums, where true luxury is woven into every aspect. For Roja, the finest most costly perfumery ingredients have become a byword, a signature for his creations; every element is Roja’s creation, every element – the design, the presentation, every word, every part, is part of Roja. Then there are the fragrances; so far removed from the normality of ‘here today gone tomorrow’ scents, they are fragrances that resonate with the great, complex, refined fragrance masterpieces.
Roja’s fragrances don’t shout, they don’t demand, they whisper subtly and engage with the psyche to draw you in and faithfully join you to them, to be part of you; they are fragrances that discretely deliver quality, luxury, and sophistication.
Initially launched exclusively in Harrods, Knightsbridge, London, the house have opened their first flagship boutique in the heart of Mayfair’s Burlington Arcade.
With Roja Parfums, Roja Dove has delivered a palette of fragrances that reach out to everybody who loves to wear scent no matter what their taste in perfume might be. These all have one thing in common: they are created to be the best, to be worn, remembered, loved, and treasured. Each fragrance has been created by Roja to work with its wearer as a statement. Roja Parfums is truly the pinnacle of luxury.
“I create fragrances that cast a spell over our emotions and secretly haunt our senses; fragrances that capture our heart; fragrances that hopefully will be loved and remembered.” Roja Dove

Where can you shop Roja Parfums Tax Free:

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