For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

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If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

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If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

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We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Jovoy

The London Jovoy boutique, a forerunner to rare perfumes in London, chose to reside in Conduit Street-Mayfair, steps away from Oxford and Regent Street. The address is where amateurs of niche perfumes, and anyone who dreams of myriad perfume experiences, gather. The passionate come here to absorb a different world of fragrances, less well known, more artisanal, more demanding, and yet still accessible to all thanks to a wide range of prices.

Over 45 brands and 1,000 references from around the world are found in this unique treasure chest that is part curiosity cabinet, part art gallery, and magnificently decorated in red and black. An expert team of fragrance lovers is ready to accompany those who are on a scented quest to create the perfect olfactory match. All visitors may also of course explore at their own pace, following their nose and inspiration. Devotees enjoy spending time in this confidential haven of relaxed peace, where it's possible to chat amicably over a tea or coffee. More than a boutique, Jovoy's shop is a premier venue of London art de vivre.

In the words of Jovoy founder François Hénin, “the new London store will offer a unique customer experience both in terms of choice and service. The selection of fragrances will include a number of London (and occasionally world!) exclusives and customers will be encouraged to experiment and sample in a relaxed and welcoming environment”.

Where can you shop Jovoy Tax Free:

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