For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

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If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

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If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

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We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Favourbrook

Established 1990, Jermyn Street, London

Favourbrook has showcased its vision of traditional formalwear from London’s Jermyn Street and beautiful Piccadilly Arcade in the heart of St. James’s since the early 90’s. Founded by three friends as a fun antidote to the dull and drab attire of that time, Favourbrook quickly became a haven and treasure trove of elaborate, elegant and extravagant style for the individually minded. Today, Favourbrook’s small and dedicated team continues to fill the three Jermyn Street stores with finely crafted occasion and formalwear from our London workrooms.

At Favourbrook they have removed the starch and stuffiness from the tailoring process. Friendly and highly experienced staff are not only well versed in the rules and dictates of formal wear but also how to bend or break those rules.

Choose from the different services to create your perfect outfit:

Ready-to-Wear:
The latest styles and silhouettes of this season as well as Favourbrook classics ready for you to slip straight into.

Made-to-Order:
Your choice of style and your choice of cloth, fitted and finished in the Favourbrook way.

Made-to-Measure:
Cut by our master cutters and fitted by our master tailors, unique and individually crafted Favourbrook pieces.

www.favourbrook.com

Where can you shop Favourbrook Tax Free:

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