For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Cielo

Cielo S.A. (Bovespa: CIEL3 / OTCQX: CIOXY) is the leader in electronic payment solutions in Latin America, and one of the largest in the world. Responsible for merchant acquiring for payment processing in addition to other steps in the chain—capture, transmission, processing and financial settlement of transactions—Cielo captures the main labels of Brazil and the world.  In 2014, over 5.6 billion transactions were made through the company’s POS terminals.

 

With a multi-service, multi-label and multichannel approach—with a point-of-sale, mobile, or e-commerce presence—Cielo’s mission is to become an international benchmark. A service company that has innovation in its DNA and is results-oriented, Cielo delivers a portfolio of products and solutions that add value to the business of merchants, small entrepreneurs and autonomous professionals, in addition to having the largest sales force in the market, high quality customer service, and efficient logistics, which are all premises of excellence for the customer.  The company continually invests in technology and has cutting edge equipment, distributed in 1.7 million active POS Merchants in all channels—brick-and-mortar and online stores, POS terminal, mobile phone or by internet—present from end-to-end across the entire chain of electronic payments.

 

For more information, please visit the Cielo website. 

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