For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Browns

Browns launched into the London scene in 1970; a MAJOR fashion moment, folks.

At a time when there were no multi-brand boutiques, Joan Burstein and her husband Sidney bought the first of five Georgian townhouses on South MoltonStreet and changed the course of retail and fashion history forever. True story.

The first to introduce brands such as Ralph Lauren and Calvin Klein to the UK, the wonderful Mrs B also discovered home grown talents like Alexander McQueen and John Galliano, championing them in a way that no one else could.

Until Browns, graduates didn't sit in boutiques alongside big designers, so this unique edit and the discovery of these talents changed not only how Browns and future retailers looked at clothes, but where we looked FOR them.

The search for creativity, innovation and originality continues to define the Browns spirit. In 2015, Farfetch(also known for its pioneering approach) bought and invested in Browns, with Holli Rogers joining Browns as CEO that same year.

Combining the Browns DNA with Farfetch'stech brilliance, Browns is now on a journey to be THE luxury shopping experience of the future; harmonising the best parts of the beloved boutique shopping experience with the speed and convenience of e-tail.Excited? We thought so.

Where can you shop Browns Tax Free:

Privacy