For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Brown Thomas

BROWN THOMAS is Ireland’s premier luxury department store and part of a global retail family, which includes Selfridges in the UK, Holt Renfrew in Canada and deBijenkorf in Holland.

Featuring the world’s most prestigious luxury boutiques including Tiffany & Co., Hermès, Chanel, Prada, Gucci, Céline, Tom Ford and Louis Vuitton, Brown Thomas accepts all major currencies and credit cards.  We will gladly deliver your shopping to your hotel so that you can enjoy the rest of your day at leisure to stroll around and explore this historic city.

If you wish, we can also bring a selection of products to you so that you can enjoy shopping from the comfort of your hotel suite and avail of our personal shopping service.
   
In the case of products over a certain weight, we can organise complimentary shipping to your country of residence. If you live outside Europe, you will enjoy the benefits of tax free shopping and we also offer China Union Pay to our Asian customers. 

In essence, wherever your location or whatever your needs, Brown Thomas will deliver in every way so that your memories of your visit to Dublin are with you for years to come.

Where can you shop Brown Thomas Tax Free:

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