For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.

 

There is no need to include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

We are sorry but barcode number:

Wasn't found in our system.


For more information, please click here to provide specific information for us to help you. (Please have your voucher number to hand.)



Enter your voucher's barcode number:

Track my refund

Each of our vouchers has a unique barcode number - you can usually find it at the top of your voucher.

If you need further help, please use the links below:

We're waiting to receive your stamped vouchers.

 

We will update your tax refund status once we receive your Tax Free form.

 

If you have queries on the refund status, please fill out this form for your voucher(s).

We're processing your tax refund. Please allow four weeks to receive your refund. If you do not receive the amount after four weeks, please contact our customer services team using this voucher form.

 

If you have queries on the refund status, please fill out this form for your voucher(s). 

Please contact us.

We're having difficulty processing your voucher - please use this form for your voucher(s).



Tax Refund Customer Services

Your refund has been paid!

 

Refunds can take up to 3-5 days to appear on account statements.

 

If you have queries on the refund status, please fill out this form for your voucher(s).


If you have not been paid after 5 days, please email us at


Minimise risk, decrease fraud

Find out how we provide peace of mind for your card present and card-not-present transactions, helping protect you and your merchants

Risk Management
Privacy