For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

What Brexit means for EU Retail and Tourism

What Brexit means for EU Retail and Tourism



The UK is set to leave the EU on December 31, 2020 after many months of unexpected challenges and uncertainties caused by the global pandemic.

For British tourists, Brexit offers the incentive to shop Tax Free in the EU from January 1st 2021. This presents a revenue generating opportunity for EU Merchants who can capitalize on the incentive. In this article we examine the opportunity and outline how Merchants can prepare to target, attract and convert British spenders in the EU.

 

What volume of UK tourists visit the EU? Last year, more than 67 million visits were made by UK residents to EU destinations [1]. The most visited destination was Spain (18.1 million visits), followed by France (10.3m) Italy (5.1m) and the Republic of Ireland (4.8m). British tourists also play a key role in tourism for EU countries including the Netherlands (3.6m), Greece (3.4m), Germany (3.3m) and Portugal (3.3m). [2]

 

How will Brexit affect these impressive figures?

Travel and Tourism is sensitive to a wide number of events including currency fluctuations, access to travel corridors and the perceived safety of destination. For non-EU visitors, Brexit will present new processes and procedures for travel to the EU [3]. Despite these conditions, the appetite for travel remains intact. Last month, holiday bookings from the UK soared after the Canary Islands were moved to the quarantine green list [4]. Moreover, many hundreds of thousands of British citizens own properties in EU countries and millions of UK citizens are repeat visitors to the most popular European destinations.

Whilst in the EU, after accommodation, UK tourists’ spend the most on entertainment (14%) and F&B (13%) [5]. The percentage spend on retail shopping in the EU by outbound British tourists could increase due to new price differentials for goods and new incentive of Tax Free shopping. Post Brexit British tourists will discover the advantages of shopping in the EU, in the same way they used to enjoy a wide range of products at more affordable prices in the EU.

 

Generating revenue for EU Retail and Tourism

 

That British shoppers can now shop tax free provides a big opportunity for EU retailers to capitalise on the large volume of tourists coming from the UK. From January 1st, 2021 Merchants will be able to drive more sales by using Tax Free pricing as a way to attract British tourists.

 

Can your EU business benefit?

  • Is your EU business located in a traditionally popular destination for UK visitors?
  • Are your EU sales staff aware that, from January 1st, British shoppers will be eligible for Tax Free shopping in store?
  • Do you know how to attract and engage Tax Free shoppers?
  • Are you used to processing international tourist payments in the currency of their choice? Are you proactively offering this currency conversion service?
  • Is your hotel, restaurant, retail store or tourist attraction equipped with their preferred payment methods?
  • Are you offering international customers clarity and convenience by giving them the choice to pay in their own currency for retail, meals, accommodation and entertainment spending?

 

We help Merchants to maximise revenue from international spenders. Our measurable, digital marketing campaigns have a proven and successful track record in driving in-store footfall, spend and deep customer analytics. Our new Brexit specific packages are designed to target and attract the British tourist and our in-store training modules provide retail teams with the knowledge and techniques necessary for maximum revenue generation.

The Brexit Opportunity: Free Webinars

We'll be hosting a series of free regional webinars  examining the Brexit opportunity and outlining how EU Merchants can prepare to target, attract and convert British spenders. 

Register your interest

Sources

[1] Statista
[2] ONS
[3] GOV.UK
[4] Independent
[5] ABTA

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