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For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

The 2022 Retail Experience v3

The 2022 Retail Experience v3


1 June 2022


Advice from the 1930s to increase retail sales in 2022

 

In How to win friends and influence people, Dale Carnegie wrote, "You can make more friends in two months by being interested in them, than in two years by making them interested in you."

 

In the 85 years since this was written, and thanks to the array of omnichannel interactions shoppers have with their favourite brands, it’s never been easier for a retailer to learn about their customers and demonstrate a deep understanding of their needs and wants.

 

Drive sales with clienteling and smart POS

 

With customers demanding a more personal shopping experience, clienteling allows retailers to take that personalised service to the next level. Shoppers want face to face interactions in store but with the convenience, efficiency, and recommendations they’ve enjoyed online.

 

Smart POS terminals allow retailers to not only offer this, but they also redefine the role of the retail associate. Equipped with comprehensive shopper data, associates can develop a 360 view of the customer while simultaneously developing more sophisticated, long-term relationships that increase spend, volume and loyalty. At the same time, associates can also gain new insights, which can be fed into CRM systems.

 

Research shows that 80% of consumers are more likely to make a purchase from a brand that provides personalised experiences.(1)

 

Unlimited inventories mean never having to say “no”

 

There’s no greater frustration than losing a sale because an item was unavailable. Thanks to the visibility integrated inventory management systems provide, associates can now say ‘yes’ more often than ever before.

 

With a clear picture of all available inventory, shoppers can create the cart they want, regardless of where the items are located. As such, products can be purchased from anywhere; in-store, other stores, warehouses or online, facilitating a fluid and connected customer journey across all virtual and physical touchpoints. Aligned to this, products can be picked up at the store closest to them or alternatively, they can choose to have them delivered to their door.

 

Consumers are embracing new ways to shop

 

The pandemic created enormous demand for new ways to shop and to pay, and yet despite the easing of restrictions, removing friction from the shopping experience remains a key expectation of today’s customer.

 

The acceleration of Click and Collect has been marked. In the EU 43% of consumers have used the service. The figure is even higher in the UK because more retailers offer it. Consumers like the option to check online if an item is available in a local store. They can then buy it if they wish and collect in store, sometimes in a matter of minutes. 

 

Click and Collect, along with Click and Reserve and Click and Deliver, open up a retailer’s entire inventory to customers and supports online conversion rates. In addition, it generates greater in-store footfall, allowing for up-sell and cross-sell opportunities. We’re also seeing that product returns are falling with Click and Collect, which is another important factor for any business keen to cut its carbon footprint due to deliveries and returns.

 

More personalised payments

 

When it comes to paying, we know that shoppers want greater control. The best way to achieve this is through personalised checkouts. For example, if a shopper has worked with an associate to fill their cart with a mixture of online and in-store items they’ll expect to pay with a single transaction. 

 

Customers want to pay with their preferred method; card, digital wallet or increasingly Pay by Link. Ensuring the payment moment is as convenient as possible is crucial but recognising the upsell and cross-sell opportunity this provides is also important. 

 

The aim is connected commerce, where software, payments and technology deliver a consistent, convenient and richer personalised experience. This goes beyond omni-channel and unified commerce. At Planet we want to deliver, ‘feel-good connected commerce” based on a true understanding of the customer journey.

 

As Dale Carnegie pointed out all those years ago, taking an interest and showing you care “can” win you new friends.

 

https://www.epsilon.com/us/about-us/pressroom/new-epsilon-research-indicates-80-of-consumers-are-more-likely-to-make-a-purchase-when-brands-offer-personalized-experiences