For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:
reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Safety in Numbers

Safety in Numbers


July 2021


You can’t help but marvel at the BBC’s Blue Planet series. One episode features a huge shoal of sardines forming a shimmering protective ball. They’re doing this to reduce the risk of being attacked by their predators as they migrate along South Africa’s east coast. Trying to achieve safety in numbers.

It might be a hassle at times, but entering an One Time Passwords - or OTPs when buying a product or paying for a service online with our card helps protect us; it makes us feel secure and means we can spend with confidence.

 

But if you’re not prepared, it can be a pain. Let me tell you about my recent experience.

 

Booking a special treat

 

It’s been a long time since I last enjoyed a long weekend away at a hotel.

 

Even with lockdown restrictions easing in the UK, for some people it can take time to build the confidence needed to feel safe enough to travel and visit other parts of the country. This has been the case for me. But I’ve finally done it. I’ve managed to book two nights at a hotel to enjoy some much needed time away this autumn. Sheer bliss and I can’t wait!

 

The whole search and booking process was relatively easy. With the UK gradually opening back-up, hotels rooms are a bit harder to find as demand is currently very high, so that took slightly longer than I’d expected.

 

That aside, the booking was quick and effortless.

 

 

Making the payment

 

Until I got to the payment – or to put it more accurately, my lack of preparation for that payment moment!

 

That’s because this particular hotel booking site required me to go through a two-factor authentication process. It’s a ‘big ticket’ purchase and many sites do this – not just hotels. It’s needed to prove that I am who I say I am, and to validate my card details. It’s safety in numbers and it works. I’ve done this online loads of times before so it’s nothing new to me.

 

But in my haste, I’d forgotten that I’d probably need my mobile as it’s registered against my card for two factor authentication.

 

And that was my pain point. It was a wet Sunday afternoon and I was outside in our log cabin making the booking and payment. But my mobile phone was not! I’d left it upstairs in my bedroom recharging after a very busy morning spent mostly on YouTube catching-up on GCN clips (a cycling thing – I won’t bore you!), F1 highlights (Max vs. Lewis anyone?) and lots of music videos, as well dipping in and out of playing online Chess matches.  

 

And it was raining – a lot! Heavy British summertime downpours. I really didn’t want to go back inside to get my phone. But I had to, to complete the booking process.

 

So, having entered my card details, the site wanted to send me an OTP to my mobile for me to enter to verify the transaction.

 

I should have known. So, very annoyed at my short-sightedness, I huffed and puffed across the garden in the pouring rain, back into the house and upstairs to retrieve my phone. Then rushed back to the cabin again getting very wet to complete the transaction.

 

OTP entered, identity validated, hotel booked and paid for. Happy but sodden! A positive payment experience.

 

 

Looking for a top tip?

 

Personally, with an estimated 1.7 million cybercrime offences committed each year in the UK1, I’m glad I need to go through extra layers of security to help protect my identity and card details. It’s reassuring to know the payments industry wants to keep us all secure.  

 

Strong Customer Authentication (SCA) provides us with two-factor authentication to make sure we’re safe when making payments online; it’s the industry’s way of ensuring safety by numbers.

 

Only, unlike the sardines, we can’t see our predators as they’re hiding away in cyber-space.

 

As the Hospitality sector emerges from the pandemic and we start to book accommodation, remember my top tip: keep your mobile phone with you at all times when making a payment.

 

You never know when you’ll need it for SCA.

 

Source

 

[1] Computer weekly

We can’t wait to help you get back to delivering those luxury moments of experience.

Explore more ways we can help you with Hospitality payment moments.

Privacy