For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:
reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Impress your guests

Impress your guests


August 2021


Impress your hotel guests with contact-free check-ins, in-room payments, payments kiosks and express check-outs

I'm in a quandary.

 

On the one hand, when I arrive at my hotel in a new city it’s lovely to be greeted by a smile from a real person at the front desk. On the other hand, if there's a queue it's very easy to start feeling annoyed - particularly when I'm going to be asked to confirm details that are already on the system before I’m handed my room key.

 

I'd happily opt for an automatic check-in either at a purpose-built kiosk or, even better, before I arrive at the hotel on my phone.

 

And I still get a smile - well, sort of! It's very simple to personalise a greeting.

 

Death of the front desk?

 

It seems I'm not alone in wanting less hassle at check-in.

 

Hotel experts predict that front desks will be an endangered species in the not-too-distant future. In theory, this will mean fewer staff, although imaginative hoteliers will find new and fulfilling roles for them which can add value to guests.

 

For instance, more automation of back-office processes like invoices, reservation data and occupancy rates would free-up staff to chat to guests about the hotel’s bars, restaurants and spa. It’s a great way to sell extra services and can really boost profits. Also sharing a bit of local knowledge about the best time to visit shops or museums wins loyalty. Research shows that returning guests spend more on average [1] than new ones.

 

Of course, it's hard to believe the long established, five-star hotels, will do away with hotel receptions completely, after all, much of their attraction is the wow factor one experiences walking into the foyer of these grand buildings.

 

But for many of us the digitisation of the hotel sector provides more choice which is to be welcomed.

Getting the digital future right

 

The challenge for hoteliers will be getting the balance right between the sort of tech that guests want and appreciate and the type that might be seen as just a way of cutting costs.

 

What we know is that people want speedy check-ins and easy walk-outs. Check-in terminals or kiosks can verify a person’s identity and scan an ID document and then generate a key card. One advantage is their consistency, whatever the hour. They’ll happily pass on information about the hotel 24/7 and will give the same service for a late check-in as for a regular one.

 

Kiosks can also handle check-outs just as efficiently. Taking payments by debit or credit card and automatically sending an invoice to an email address.

 

Mobile check-in and check-out

 

In some hotels there is now no front desk or kiosks.

 

Instead, everything is controlled through the guest’s smartphone – enabling mobile check-in or check-out.  All communication is done through the phone either using an app or web portal. Guests can be sent a key code for their room even before they arrive. This is a great way to take away anxiety – it's much easier to relax when you know your room is ready and waiting for you and you won’t have to wait to get into it.

 

Research shows that nearly 60% of people want the option of mobile check-in or check-out[2] and are more likely to pick a hotel that offers this service. We really hate queuing, don't we?! Even so only about a third of hotels offer mobile check-in / check-out – so there is still an early mover advantage for businesses that invest in this technology.

 

I love it when I can simply walk out of a hotel without needing to sign anything, drop anything off, stand in a queue, or even make a payment in person. Express checkout services take all the hassle and rush out of what can sometimes be a stressful process!

 

App advantages

 

I was surprised to read that only about a quarter of hotels have developed their own app[3].

 

Research shows that apps are a great way of building loyalty and increasing sales. So again, there is an early adopter advantage for businesses prepared to invest. A good app can really improve customer service. Through it guests can buy services and products anywhere in the hotel, including from the comfort of their room, and choose upgrades.

 

They also make it easier to track guest behaviour. As we all know, data is the new oil/gold, because it allows you to make more informed decisions and helps you predict future patterns.

 

Apps can be adapted to any language, making guests more comfortable when they're communicating.

 

It's the same principle with currency conversion. Offering your customers the option of paying in their own currency, while you receive payment in yours, helps to put them at their ease.

 

Integration is essential

 

To make the hotel of the near future work most efficiently requires integration.

 

From front desk to back office, from hotel bar to luxurious spa, from check-in to check-out, tech must work invisibly so guests don't even see it.

 

That's the way we've built our payments systems. We've worked with all the major Property Management Systems (PMS) and the leading software providers to ensure everything works smoothly.

 

Now what time does the restaurant open?

 

Sources

[1] Hospitalitynet

[2] Openkey

[3] Siteminder

Privacy