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For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

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If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

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If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

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The refunding process is now complete.

 

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We have paid your refund by one of the following refund methods:

 

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Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

What steps can hoteliers take to maximise guest spend in 2022?

What steps can hoteliers take to maximise guest spend in 2022?



January 2022

Even if this turns out to be just a bump in the road to recovery, hotels are likely to see lower occupancy rates in the early part of 2022 as a result. The longer term outlook is however more positive with hoteliers expecting a better year and hopeful of a return to normality.

 

The focus will be to maximise revenue from each guest and to make up for lost revenue. There’s likely to be more emphasis placed on domestic guests, for example with Stay and Dine.   

 

So, what steps can hotels take to ensure they’re in a good place to take advantage of this year’s anticipated recovery, when it comes?

 

 

Digital and mobile bring data to the fore

 

For most hoteliers today, it’s all about delivering a memorable guest experience. This holds the key to unlocking revenue and accelerating the recovery out of the pandemic.

 

One way to enrich a guests’ stay and boost revenue is through the use of digital and mobile technology. Hotels that over the years have prided themselves on traditional in-person service have recognised the power of self-management tools to delight guests. Hotel branded apps are increasingly popular because they allow room service, activities, spa bookings and payments to be accessed via a smartphone.

 

The tendency for guests to manage their stay without relying on staff is on the rise and with the pandemic reducing face-to-face interactions it’s easy to see it spreading to even more aspects of the business.

 

A well-designed app not only improves customer service but it’s also a route to greater revenue and in-stay spend. It’s been shown that apps encourage direct bookings which for many hotels is a priority.

 

While they’re in the hotel, guests are more likely to buy additional services, products or upgrades if the process is easier. As they do so hoteliers will be able to track guests’ behaviour through accurate real-time data.

 

A hotel can feed payments data into their PMS and CRM systems to build richer guest profiles. This will allow them to predict future spending patterns, make better informed decisions and to target guests with rewards, incentives and ‘thank you’ offers.

 

Many hotels are yet to develop their own app so there is still an advantage to be gained for those that are prepared to innovate.

Mobile payments increase efficiency

 

Another way to increase in-stay spend is through the use of Pay at Table management services in restaurants and bars. Staff can quickly recall all open bills and reconcile them more easily. This increases table turnover allowing more guests to be accommodated. Bringing POS and payments onto one device is another way of helping staff operate more efficiently. 

 

The use of portable payments devices allows waiters to manage more tables at once, an important consideration as the recruitment of staff remains difficult in many countries.

 

Again, the insights from payments data can be added to the CRM system, assuming they have been integrated with the PMS and POS. In the same way that data from apps can help to generate more income, the information gained can be used to push rewards and promotions at guests while they are still staying at the hotel.

 

For more ways in which your hotel business can harness digital and mobile technology to increase efficiency and amaze your guests, download Planet’s “Hospitality Payments Business Paper” here.