For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

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  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Want to amaze your guests? It's all about the details

Want to amaze your guests? It's all about the details


August 2021


How hotels can go that extra mile

I don't know about you, but my idea of hotel heaven changes depending on whether I'm travelling for business or pleasure.

 

When it's a work trip, I'm looking for efficiency first and foremost. I want a quick check-in, preferably self-operated at a kiosk or terminal or better still on my phone. My room needs to be just perfect - the bed not too hard, not too soft and the same with the temperature – not too warm, not too cold; just right. Excellent Wi-Fi is essential for the laptop, replying to emails on the phone is a hassle I can do without.

 

If I'm eating in, I want a decent room-service menu or a restaurant that isn’t going to make me feel uneasy if I'm sitting on my own. As it’s for business, a swift laundry service to iron a shirt or two is a must because I don't like ironing!

 

Breakfast needs to start early and the coffee must be good. When it comes to settling the bill, I like to pay in pounds sterling rather than the local currency so that I know I'm within my limit for expenses. Finally, I want a speedy self-check-out. Let me drop off the key card and just email me the invoice because I need to jump in a taxi for the first meeting of the day and traffic is so unpredictable at rush hour.

 

Get these basics right and I'll rate your hotel highly and recommend you to colleagues.

 

You might not agree but I don’t think I'm overly demanding as a business traveller. Occasionally, depending on my schedule, I'll look for a gym I can use and maybe a swimming pool. If I'm entertaining, I'll want a recommendation for a good local restaurant to impress a business contact.

 

Efficiency and experience

 

It's a different story when I'm on holiday.

 

I still want efficiency, but I'm also looking for an experience to share. The hotel needs the wow factor. That can be a great setting, amazing interior design, or brilliant staff – ideally all three.

 

If we’re on the coast a view of the sea really makes a difference. If by mistake, I somehow manage to get a booking wrong, I truly appreciate being upgraded to a beach facing room. Apparently, I'm not alone here – studies show one way to impress guests is personal upgrades – top of the list being rooms with a view.

 

 

Hotels that go the extra mile

 

When I'm on holiday, it's the little things that make the difference. Staff that take the time to learn your name and are happy to share their insider tips about the city or area you're in. Since I have more time, I want a relaxed breakfast - and yes, I will have another cup of coffee thanks.

 

I also want a few more creature comforts in my room and useful modern technology. Decent toiletries, a hairdryer, a TV that I can connect to my tablet or phone to play films. A fridge with free water is a nice touch. I haven’t stayed in a hotel with this yet, but I love the idea of being able to control the lights and heating/air con from my phone – let's face it – not everyone wants their room at 21°C. The more comfortable I feel, the happier I am.

 

Stress free payments

 

One thing I don't want to worry about is paying for things.

 

Like my business trips, I much prefer being able to pay in my own currency so I can keep track of what I'm spending. I also want to have the choice of paying with all the same methods I use at home, including digital wallets.

 

Modern mobile terminals have made the whole process so much smoother and faster – I can lie on a sun lounger and order and pay for some snacks and drinks, knowing there won't be a sting in the tail when I check my statement at home. To be honest, I'm more likely to push the boat out if I know exactly what something is costing me.

 

Of course, there are also benefits for the hotel offering currency conversion services (DCC). As well as offering guests more choice, it's a useful new revenue stream.

 

Hospitality payment moments

Guests are coming back and that five-star service is no longer a dream or a distant memory. They want a personalised, luxurious and safe stay. And they expect a digital experience from start to finish. Make sure the way they pay for it all doesn't let them down

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