For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Knowledge Hub

Welcome to the Planet Knowledge Hub. Here you can browse case studies, business papers and blog posts.

We serve over 600,000 Merchants and 100 Financial Partners globally across Retail, Hotel, Food & Beverage and Parking sectors. If you'd like to know more about our expertise, you're in the right place.

New Hospitality Report

 

In our newly published Hospitality Report, "A five-star experience: Delight guests with technology and service", we look at ways in which hoteliers can exceed the digital expectations of clued-up guests at every stage of the guest journey.

 

Learn more about our Hospitality Report

A five-star guest experience fit for royalty

 

Have you got the right payments system to make sure you never miss a booking? That your customers want to come back for more? That you can wow your guests with the latest digital payments technology? We help our Hospitality customers shine - at that payment moment.

 

Looking to get some Dinngggg in your payments? Take a look at our Hospitality payment moments blog posts.

Hospitality payment moments

New Retail Report

In our newly published Retail Report, "The best of online in-store: Retail’s next big prize", we look at ways in which retailers can deliver better shopping experiences, convenience, and value while generating more revenue from payments.  

Learn more about the Retail Report 

Keep up with savvy shoppers 

 

Every idea, every debate, every effort we make at Planet, is directed to helping our customers - at that payment moment. We know this moment well.


Explore how to get some Tinngggg in that payment moment. Take a look at our Retail payment moments blog posts.

Retail payment moments

For EU Retail Merchants this is a great time to be thinking about targeting the UK's Tax Free shoppers

EU Retail Merchants

Discover more payments market data and insight in our monthly Planet Intelligence reports 

Planet Intelligence reports
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