For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Planet partners with Checkfer to deliver digital and safe payments for consumers

Planet partners with Checkfer to deliver digital and safe payments for consumers


3 September 2020


  • Partnership delivers a safe and fast digital order and payment experience for consumers in hotels, restaurants and bars in the United Kingdom

  • Consumers can order and pay for goods and services via an application on their smartphone

  • Helps maintain social distancing, giving customers the confidence to spend freely

Payments company Planet supports the safe reopening of the Hospitality and Food & Beverage sector across the UK in partnership with Checkfer’s technology platform OrderPay. Checkfer, a digital technology provider, is launching the service with multiple Food & Beverage brands, it will deliver a smoother order and payment experience for customers, all powered from a smartphone.

 

OrderPay enables multiple ways for consumer to order and collect goods without physical contact with staff, they can order and collect, order and pay at table or benefit from contactless “tap and go” or “QR Code” self service. The technology allows consumers to maintain social distancing and delivers the contactless experience required to limit interaction between consumers and staff. OrderPay’s advanced beacon technology automatically identifies the consumers location and ensures the correct Merchant branding, menu and pricing are presented in the application. Orders can be fulfilled for collection in-store or served at tableside. 

 

Checkfer’s OrderPay application takes advantage of Planet with 3C integration services to deliver a fast and convenient integration to Merchant enterprise systems. OrderPay benefits from using Planet’s digital gateway to power payments acceptance, allowing the Merchant to process the required payment methods. Payments are routed to the acquiring partner for next day settlement.

We are proud to be working with Checkfer to help Merchants offer their consumers a better way to order and pay for their food and beverages through the roll out of the OrderPay application.

Steve O’Donovan, Chief Payments Officer, Planet

Steve O’Donovan, Chief Payments Officer at Planet said: "Hospitality and Food & Beverage Merchants are eager to welcome back their customers. Mobile technology meets the demand for innovative, no-touch solutions in-line with social distancing rules.

 

"We are proud to be working with Checkfer to help Merchants offer their consumers a better way to order and pay for their food and beverages through the roll out of the OrderPay application. Partnering with Checkfer is an important step for us at this time as we support our Merchant partners with their reopening strategies.”

 

Richard Carter, Chief Executive Officer at Checkfer, said: "The strength of collaboration and desire to innovate was clear from when we first started working with Planet via 3C at Pret-a-Manger. This collaborative approach had resulted in the creation of the very best in app payment experience for our customers. We look forward to further developing our partnership with Planet in providing innovation to the sector."

 

The OrderPay platform launched in the UK in July 2020, with Merchants from the rest of Europe and North America targeted to roll out in 2021.

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