For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
16 December 2020
Despite our collective efforts to encourage the Chancellor to review the decision to end the VAT Retail Export (VAT refund payments) Scheme for visitors from all countries in the UK on 31 December 2020, the Government laid a statutory instrument to commence the process of turning this policy change into law. We are keeping up the pressure, but at this stage it looks unlikely that there will be any change from the Treasury ahead of the 1st January.
Government guidance for Retailers can be found HERE.
Prepared by Global Blue and Planet
When is the current Tax Free shopping scheme ending?
The current VAT Retail Export Scheme ends on the 31st December 2020 at 11pm for all eligible customers.
Will Retailers still be able to issue Tax Free forms?
Yes, providing that the customer is eligible for Tax free Shopping retailers can continue to issue forms on goods sold up to and including the 31st December 2020.
Can a customer making a purchase in December, but not travelling until January 2021, still benefit from Tax Free shopping under the current scheme?
Yes, so long as the date of sale is on or before the 31st December 2020, customers still have the normal ‘month of sale, plus 3 months’ period to export their goods. A customer would have until the 31st March 2021 to export goods purchased in December 2020.
A customer forgot to ask for a Tax Free form, can I issue a form in 2021?
Yes, you can, but only if the goods were bought on or before the 31st December 2020 and if a dated sales receipt was issued against the goods. Tax Free forms can be issued up until the 31st March 2021 only for purchases with receipts made on or before 31st December 2020.
Can a new Tax Free form be issued to a customer who wishes to return an item sold in December 2020, but still has other items from the same sale they wish to claim the tax back for?
Yes, provided that the original Tax Free shopping form has not been refunded, a new Tax Free form can be issued for the remaining items up until the 31st March 2021 (provided the original sale was before the end of 2020).
Will UK Customs continue to stamp Tax Free forms in 2021?
Yes, providing that the goods have been bought before the 1st of January 2021 and that the goods are exported to outside the EU by the end of March.
Will customers be able to get their Tax Free form stamped by Customs when leaving via an EU country in 2021?
EU Customs will continue to stamp UK issued forms up to the end of March 2021 providing that the goods were sold before the 1st January 2021.
Will customers be able to get a cash / credit card refunds when they leave the UK to a non-EU destination?
Yes, customers will be able to get immediate refunds up to the end of March at Heathrow, Gatwick and Manchester airports.
For all other UK departure points, customers should deposit their completed Tax Free forms into the Customs Drop-Box and await a credit card refund.
Will customers be able to get a cash / credit card refunds when they leave via the EU?
Yes, customers will be able to get refunds up to the end of March where facilities are available. For details, please ask customers to visit the applicable Tax Free agent's website.
What Tax Free option will be available from the 1st January 2021?
Tax Free shopping is expected be made available for goods purchased in the UK and sent directly to overseas addresses, including the EU. Further communication on how this will work is expected to be published by HMRC.
