For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
5 October 2020
The Faroe Islands is a unique destination that experienced double-digit growth in tourism in 2019, with 110,000 tourists spending 731 million Danish Krone, and with ambitious plans to grow tourism and spend over the next few years. Planet has worked closely with the Faroese Authorities over the past months to develop the fully digital VAT refund service.
The innovative service is fast and easy to use, benefiting Merchants and shoppers. By digitising the process, it removes the need for customers to complete long complicated forms or queue at airport customs offices to present paperwork for verification. Instead, customer’s eligibility for Tax Free shopping is validated in real time. Using a QR code, purchase details are saved online ready for the tax refund. Shoppers receive their refund simply by scanning their passport and boarding pass at a Planet kiosk or desk at the airport, saving them valuable time.
We are excited to see the Faroe Islands embrace digitisation and the rollout of our digital Tax Free system. Merchants are busy welcoming back shoppers and our new service will help them to deliver a better retail experience, and to get more value out of a growing market.
Nicki Bech, Country Manager Nordics, Planet
Planet is busy rolling-out the new service to Merchants across the Faroe Islands. Registration is simple and entirely online with most Merchants being up and running in as little as five days.
Digital Tax Free also benefits the tax and customs authorities since everything is digital, from reporting and setting risk parameters, to preventing fraud.
The launch in the Faroe Islands is part of Planet’s wider strategy to introduce digital Tax Free shopping across the Middle East and Europe, for the benefit of Merchants, shoppers and authorities.
Peter Daly, President of Tax Free at Planet said:
"We are delighted to have launched Planet’s innovative digital Tax Free service in the Faroe Islands, making it quicker and easier for Merchants and tourists to process VAT refunds.
"Our team, led by Nicki Bech, Country Manager Nordics, has worked tirelessly to deliver this exciting proposition. We are confident that Planet’s experience, along with the strength of our offering and commitment to placing our customers at the centre of everything that we do, will help reinforce the ambition of the Faroe Islands to offer a unique shopping experience."
Nicki Bech, Country Manager Nordics, adds:
"We are excited to see the Faroe Islands embrace digitisation and the rollout of our digital Tax Free system. Merchants are busy welcoming back shoppers and our new service will help them to deliver a better retail experience, and to get more value out of a growing market.
"Last Autumn, Guðrið Højgaard, Director for Visit Faroe Islands, set an aim to double the number of tourists and spend before 2025. We are proud to be supporting the Faroese authorities to help deliver a Tax Free shopping system which will help promote the islands as a unique shopping destination and achieve their ambition to strongly grow tourist numbers in the wake of COVID-19.
"Our Nordics team are privileged to be working so closely with the great people of the Faroe Islands and are exciting about the opportunities this new era of digital Tax Free shopping will bring."
