For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

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If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

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If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Multi-year contract extension with Payment Alliance International

Multi-year contract extension with Payment Alliance International



PAI and Planet Payment have been partners since 2012.

13th March, 2018

Payment Alliance International (PAI), the nation’s largest privately-held ATM provider, and Planet Payment, Inc., a leading provider of international and multi-currency payment processing services, today announced a multi-year contract extension for PAI’s real-time dynamic currency conversion (DCC) solution for ATMs powered by Planet Payment. PAI and Planet Payment have been partners since 2012.

 

Dynamic Currency Conversion provides international travellers the convenience of withdrawing U.S. dollars from an ATM, while seeing the amount debited from their account in their home currency.  Designed to improve the ATM experience for those traveling abroad, ATMs with DCC allow international cardholders to instantly view, select and better understand how the U.S. dollar amount dispensed at PAI’s participating ATMs converts to their home currency. In addition to a better cardholder experience, the solution creates extra revenue opportunities for both PAI and its Market Partners.

 

“We are pleased to announce the extension of our contract with Planet Payment, a long-standing partner,” said Donna Embry, Chief Payments Officer at PAI. “We have had great success offering DCC on the ATMs on our network, and look forward to continue offering this value-added solution to our Market Partners.”

 

“Planet Payment and PAI have had a mutually successful partnership, and we look forward to working together for many years to come,” said Chris Greenstein, Director US Sales & Acquirer Relations at Planet Payment. “This contract extension will enable us to continue to provide a better service to international cardholders through PAI’s network of ATMs.”

 

About Payment Alliance International

Payment Alliance International (PAI) is the nation’s largest privately-held ATM provider and offers processing and maintenance services, equipment sales and support and unique ATM branding opportunities. PAI also provides industry-leading, revenue-generating, value-added solutions and customized partner programs that increase customer profitability, reduce operational expense and maximize uptime. PAI is headquartered in Louisville, Kentucky, with offices around the country.  For more information, please visit GoPAI.com or follow us on Facebookand Twitter.

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