For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:
reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Multi-year contract extension with Payment Alliance International

Multi-year contract extension with Payment Alliance International



PAI and Planet Payment have been partners since 2012.

13th March, 2018

Payment Alliance International (PAI), the nation’s largest privately-held ATM provider, and Planet Payment, Inc., a leading provider of international and multi-currency payment processing services, today announced a multi-year contract extension for PAI’s real-time dynamic currency conversion (DCC) solution for ATMs powered by Planet Payment. PAI and Planet Payment have been partners since 2012.

 

Dynamic Currency Conversion provides international travellers the convenience of withdrawing U.S. dollars from an ATM, while seeing the amount debited from their account in their home currency.  Designed to improve the ATM experience for those traveling abroad, ATMs with DCC allow international cardholders to instantly view, select and better understand how the U.S. dollar amount dispensed at PAI’s participating ATMs converts to their home currency. In addition to a better cardholder experience, the solution creates extra revenue opportunities for both PAI and its Market Partners.

 

“We are pleased to announce the extension of our contract with Planet Payment, a long-standing partner,” said Donna Embry, Chief Payments Officer at PAI. “We have had great success offering DCC on the ATMs on our network, and look forward to continue offering this value-added solution to our Market Partners.”

 

“Planet Payment and PAI have had a mutually successful partnership, and we look forward to working together for many years to come,” said Chris Greenstein, Director US Sales & Acquirer Relations at Planet Payment. “This contract extension will enable us to continue to provide a better service to international cardholders through PAI’s network of ATMs.”

 

About Payment Alliance International

Payment Alliance International (PAI) is the nation’s largest privately-held ATM provider and offers processing and maintenance services, equipment sales and support and unique ATM branding opportunities. PAI also provides industry-leading, revenue-generating, value-added solutions and customized partner programs that increase customer profitability, reduce operational expense and maximize uptime. PAI is headquartered in Louisville, Kentucky, with offices around the country.  For more information, please visit GoPAI.com or follow us on Facebookand Twitter.

Privacy