For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

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We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

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If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Tax Free sales trends: December 2016

Tax Free sales trends: December 2016



10th January 2017.

 

Our latest Premier Vision business intelligence report highlights that Tax Free Shopping trends in December were broadly similar to the trends seen in November, reflecting positive momentum post the anniversary of the atrocities in Paris. This was most acutely evidenced by the first increase in sales in France since the attacks, whereas sales were broadly flat in December 2015.

 

In a further boost to confidence returning to European travel, the 20% growth in Chinese tourist arrivals resulted in a 7% increase in sales to these tourists in the month. Whilst the UK was the main beneficiary of sales gains to these tourists, more than half of all European destinations saw double-digit gains to these tourists in December.

 

Tax Free Shopping sales trends saw a moderate decline of 2% in 2016, commensurate with the 1% decline in arrivals, with France experiencing a 12% decline in sales in the year. With sales being broadly flat in both Italy and Germany, the decline in France was offset by growth of 9% in Spain and the UK, and further boosted by double-digit gains in Austria, the Netherlands, and the Nordic countries.

 

The 13% decline in sales to Chinese tourists was somewhat compensated by growth of 12% and 10% to American and South Korean tourists, respectively, whilst emerging nationalities such as Vietnam and Israel exhibited strong gains with growth of 10% and 22%, respectively.

 

If you would like to learn more, please visit our report here. 

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