Accessibility Options
Text Size
Listen To Page
Night Reading
Contrast
Color Themes

For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:
reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

South Korean tourists increasingly venturing into Europe

South Korean tourists increasingly venturing into Europe



Over the past four decades, notwithstanding the Asian financial crisis of 1997-98, South Korea has witnessed sustained economic growth, referred to as an economic miracle by some commentators

22nd June 2017

 

Over the past four decades, notwithstanding the Asian financial crisis of 1997-98, South Korea has witnessed sustained economic growth, referred to as an economic miracle by some commentators, resulting in a major transformation into a high-tech industrialised economy, which has elevated its status to become the 11th largest economy in the world.

 

This increasing prosperity has been concomitant with increasing outbound tourism, with the Korea Tourism Organisation predicting that outbound tourism will increase by 30% in 2017.

 

However, amid recent political tensions with China, with the Chinese authorities deterring Chinese nationals from visiting South Korea, there has been a reciprocal reduction in tourism from South Korea to China. Although there are signals of these tensions easing, not least due to the recent election of the new president in South Korea, this has served to not only increase Chinese tourism to Europe, but has also given rise to an explosion in South Korean tourism to Europe.

 

According to Modetour, the second largest travel agency in South Korea, outbound travel to alternative destinations such as Europe and Japan, increased by 76%+ in April 2017, commensurate with a 58% decline in tourism to China. Furthermore, as reported by Hanatour, the largest travel agency in South Korea, outbound travel to Europe increased
by 31% in May 2017.

 

The sustained economic growth of South Korea has not only borne witness to almost uninterrupted growth in Tax Free shopping sales in Europe, but sales in May also saw the highest rate of growth to these tourists with gains of 72%, and triple-digit gains seen in a number of destination markets, which saw these tourists climb to the 4th most important nationality in May. With the Korea Tourism Organisation suggesting that increasingly competitive airfares means increasing numbers of individuals are opting for overseas travel, coupled with a strengthening Korean Won versus Euro, suggests tourism from South Korea will continue to gain prominence for European retailers.