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For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

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Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Fintrax and Lotte have joined forces to develop tax free shopping in Korea

Fintrax and Lotte have joined forces to develop tax free shopping in Korea



Fintrax Group, a Eurazeo Capital portfolio company, has formed a joint venture with The LOTTE Group subsidiary LOTTE Data Communications Corporation (LDCC).

2nd March 2017.

 

Fintrax Group, a Eurazeo Capital portfolio company, has formed a joint venture with The LOTTE Group subsidiary LOTTE Data Communications Corporation (LDCC).

 

Fintrax will join LOTTE as shareholding partners in CubeRefund, an existing refund operator in Korea and will drive the business forward together.

 

Fintrax Group is the second largest tax free operator in the world with over 150,000 retail outlets including leading luxury and retail brands such as Dior, Gucci, Polo Ralph Lauren and Dolce & Gabbana. The joint venture will firmly establish CubeRefund, which will use the Fintrax Group’s Tax Free subsidiary (Premier Tax Free) name and logo, as the leading VAT refund company in Korea.

 

This will contribute to the expansion of Lotte Group's sales as well as the economy by increasing visits to overseas tourists through duty free shops, department stores, and outlets in the mid to long term.

 

The tax refund market in Korea has grown almost 10 times since 2010 from circa 41.7 billion won to circa 413 billion won in 2017 and is expected to grow in the future in line with the continued growth of overseas tourists. Tax Free Shopping is a fundamental part of the Government strategy to attract Chinese and other International tourists.

 

CubeRefund is recognised for its innovative technology, which aligns with Fintrax Group values. Through this agreement, CubeRefund (t/a Premier Tax Free) will provide high-quality tax refund services to foreign tourists visiting Korea. In addition, the company plans to become more active in expanding its business by promoting international joint marketing, increasing the luxury goods tax refund business, and establishing a bridgehead for overseas market entry.

 

Patrick Waldron, CEO of Fintrax, pictured (centre) with the signed agreement along with (from left to right) Tae Wan KIM, MD of Lotte HQ; Yong deuk MA, CEO of LDCC; Young Jun CHOI, CEO of Cube Refund and Eddie CHEN of Eurazeo.

 

Mr Patrick Waldron, CEO of Fintrax commented, “We are delighted to invest in this joint venture with CubeRefund. We have a great partner in the LOTTE group, who is one of Asia’s leading companies. This latest investment underpins our commitment to Asia as a growth strategy for our Group.”

 

Mr Waldron will be joined on the board of the JV Company by Gary Byrne, Head of New Markets at Fintrax, who leads the Asian strategy and led the deal on behalf of Fintrax. Mr Byrne added, “We are pleased to begin our operations in Korea, this is increasingly an important market for our international brands.”

 

"CubeRefund is the first successful case to attract foreign investment as an excellent venture company discovered by LDCC," said Ma Yong-deuk, CEO of LDCC. "We will continue to explore various win-wins. I will take the lead in spreading the culture of mutual growth."

 

Fintrax were advised by Natixis and LDCC were Advised by PWC Korea.