为了更快地追踪您的退税进度,请在下方输入您退税单的详细信息。请注意,您输入的信息不能包含任何空格或连字符,填写数字和字母即可。

 

如果您对购物退税进度有任何疑问,请点击这里

 

针对在阿拉伯联合酋酋长国的购物退税,请点击这里访问阿联酋的专用网站。

 

非常抱歉,我们未能在系统中找到该条形码编码:


如需了解更多信息,请点击这里提交您的退税单详细信息,或者给我们发送电子邮件。


customerservices@planetpayment.com

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追踪我的退税

我们的每张退税单都有唯一编码,该编号通常位于表单的顶部。

 

如果您需要进一步帮助,请点击一下链接:

  • 针对具体退税单问题的顾客服务 (请提前准备好您的退税单编码和详细信息)
  • 有问必答
  • 如何填写退税单
  • 如何购物退税

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

We're processing your tax refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


全包多币种授权和处理服务

我们的授权与获取服务面向收单机构、银行和支付处理商,提供有卡交易和无卡交易的授权、清算等全外包服务。

 

我们的平台可以处理任意持卡人货币的授权,包括需要精确到小数点后0位,2位,3位的币种。

借助可在多个国际市场兼容的EMV主机和终端,我们可直接链接至主要的银行卡组织进而提供授权服务,还可支持多种不同地区银行卡、区域性卡片或借记卡支付。

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