为了更快地追踪您的退税进度,请在下方输入您退税单的详细信息。请注意,您输入的信息不能包含任何空格或连字符,填写数字和字母即可。

 

如果您对购物退税进度有任何疑问,请点击这里

 

针对在阿拉伯联合酋酋长国的购物退税,请点击这里访问阿联酋的专用网站。

 

非常抱歉,我们未能在系统中找到该条形码编码:


如需了解更多信息,请点击这里提交您的退税单详细信息,或者给我们发送电子邮件。


customerservices@planetpayment.com

请输入您的退税单条形码编码:
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追踪我的退税

我们的每张退税单都有唯一编码,该编号通常位于表单的顶部。

 

如果您需要进一步帮助,请点击一下链接:

  • 针对具体退税单问题的顾客服务 (请提前准备好您的退税单编码和详细信息)
  • 有问必答
  • 如何填写退税单
  • 如何购物退税

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

We're processing your tax refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


联系我们

请点击下方,查询更多有关您购物退税的详细信息

退税客户服务

请向下滚动以查看区域电话号码和电子邮件地址,了解其他关于购物退税的问题

如果您是商户或收单机构,请点击下方了解更多信息

联系销售人员

我们精通多种语言,而且非常乐意为您提供帮助。

 

只需点击您所在的地区,然后选择对您来说最为方便的联系方式。

欧洲 (27)

Austria

Wollzeile 1-3, Stiege 2, Top 4.3, Vienna, Austria, 1010

customerservices@planetpayment.com

Telephone: +43 599 04 444


Belgium

Avenue Louise 523, Brussels, Belgium, 1050

customerservices@planetpayment.com

Telephone: +32 2 536 88 05


Cyprus

44 United Nations Street, Orthodoxou Tower, 7th Floor, Larnaca, Cyprus, 6042

customerservices@planetpayment.com

Telephone: +357 24 82 84 84


Czech Republic

Pařížská 127/20, Praha 1, Prague, Czech Republic, 110 00

customerservices@planetpayment.com

Telephone: +420 22 22 502 31


Denmark

Østergade 24A, 2. Sal, København K, Copenhagen, Denmark, 1100

customerservices@planetpayment.com

Telephone: +45 702 778 44


Faroe Islands

Yviri við Strond 4, Thorshavn, Faroe Islands, 100

customerservices@planetpayment.com

Telephone: +354 564 64 00


Finland

Tammasaarenlaituri 3, Helsinki, Finland, 00180

Telephone: +358 10 504 4050

Customer support: https://e-taxfree.com/myaccount/Support.aspx


France

140 Boulevard Malesherbes, Paris, France, 75017

customerservices@planetpayment.com

Telephone: +33 1 837 99 010


Germany

Sapporobogen 6-8, Munich, Germany, 80637

customerservices@planetpayment.com

Telephone: +49 89 244 109 810


Greece

246 Mesogeion, Holargos, Athens, Greece, 155 61

customerservices@planetpayment.com

Telephone: +30 210 67 49 481


Hungary

Komplex Faktor Zrt, Róna u. 120-122, Budapest, Hungary, 1149

customerservices@planetpayment.com

Telephone: +36 1 791 08 28


Iceland

Aðalstræti 2, Reykjavik, Iceland, 101

customerservices@planetpayment.com

Telephone: +354 564 64 00


Ireland

8 Claremont Road, Sandymount, Dublin, Ireland, D4

customerservices@planetpayment.com

Telephone: +353 1513 3800


Italy Refund Point

Via Montenapoleone 21, Milan, Italy, 20121

customerservices@planetpayment.com

Telephone: 39 02 6269 4032


Italy Refund Point and Headquarters

Via Gregoriana 54, Rome, Italy, 00187

customerservices@planetpayment.com

Telephone: +39 06 699 233 83


Luxembourg

21 rue Glesener, Luxembourg, Luxembourg, 1631

customerservices@planetpayment.com

Telephone: +32 2 536 88 05


Malta

3rd Floor, 293 Republic Street, Valletta, Valletta, Malta, 1110

customerservices@planetpayment.com

Telephone: +356 2203 5500


Netherlands

Luna Arena, Herikerbergweg 238, Amsterdam, Netherlands, 1101 CM

customerservices@planetpayment.com

Telephone: +31 20 520 79 09


Norway

Tollbugata 8b, Oslo, Norway, 0152

customerservices@planetpayment.com

Telephone: +47 21 99 54 60


Poland

Domaniewska 39, Warsaw, Poland, 02-672

customerservices@planetpayment.com

Telephone: +48 223 075 222


Portugal

Rua Duque de Palmela, Nº2-4ºesq, Lisbon, Portugal, 1250-098

customerservices@planetpayment.com

Telephone: +351 213 827 140


Russia

Building 2A, premises 1, office 16, Prechistenskaya embankment, 45/1, Moscow , Russia, 119019

customerservices@planetpayment.com


Spain

Calle del Príncipe de Vergara 108, Planta 10, Madrid, Spain, 28002

customerservices@planetpayment.com

Telephone: +34 91 575 64 97


Sweden

Kungsgatan 37, 4tr, Stockholm, Sweden, 11156

customerservices@planetpayment.com

Telephone: +46 855 803 017


Switzerland

Buchholzstrasse 2, Heerbrugg, Switzerland, 9435

customerservices@planetpayment.com

Telephone: +41 71 740 93 90


Turkey

ESENTEPE Mah. HARMAN 1 Sok. HARMANCI GİZ PLAZA Apt. No: 5 , 38 ŞİŞLİ , Istanbul, Turkey, 34394

customerservices@planetpayment.com

Telephone: +90 212 325 45 55


United Kingdom

Somerset House, 47-49 London Road, Redhill, United Kingdom, RH1 1LU

customerservices@planetpayment.com

Telephone: +44 203 53 04 100


亚太地区 (1)

China (Shanghai) - Tax Free shopping

1000 Lujiazui Ring Road, Pudong, Shanghai, China, 200120

customerservices@planetpayment.com


中东&非洲 (3)

Bahrain

Level 22, West Tower, Bahrain Financial Harbour, King Faisal Highway, Manama, Bahrain , P.O. Box 20705

customerservices@planetpayment.com

Telephone: +973 1368 7777


Morocco

3, rue de l’epargne, Casablanca, Morocco, 20053

customerservices@planetpayment.com

Telephone: +212 522 390 039


UAE - Tax Free shopping

Westburry Office Tower - 4th floor, Business Bay, Dubai, UAE, United Arab Emirates

Call centre: +971 4 586 4700


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