Shopper Portal
Shop Tax Free and get your refund — easily, anytime, anywhere
With Shopper Portal, easily track your purchases and manage your refund — all from your phone, wherever you are.
What you get with Planet's Shopper Portal
A simpler Tax Free shopping journey
Shopper Portal gives you clear updates and easy step-by-step guidance, helping you navigate Tax Free shopping effortlessly and find Customs approval locations before leaving the EU.
Full control at your fingertips
A mobile-first solution that helps you skip airport queues, request refunds directly to your credit card, and securely access your Tax Free purchases from any device.
Fast, secure, and free for every traveler
Whether you're starting a Tax Free journey or reviewing past purchases, Shopper Portal is free, easy to use, and features a secure, password-less login.
How Shopper Portal works
Step 1: Register and save your details
Complete a secure, three-step signup and add your credit card(s) to a digital wallet — making future refunds faster and easier.
Step 2: Request your refund to the card of your choice
Easily attach your saved card details to your Planet Tax Free form anytime during the process — all from your mobile device.
Step 3: Simplify your Tax Free journey with Shopper Portal
Get clear, personalised next steps for each Planet Tax Free form, view the location of Customs and refund points, and access all your forms whenever you need.