For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.

 

There is no need to include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

We are sorry but barcode number:

Wasn't found in our system.


For more information, please click here to provide specific information for us to help you. (Please have your voucher number to hand.)



Enter your voucher's barcode number:

Track my refund

Each of our vouchers has a unique barcode number - you can usually find it at the top of your voucher.

If you need further help, please use the links below:

We're waiting to receive your stamped vouchers.

 

We will update your tax refund status once we receive your Tax Free form.

 

If you have queries on the refund status, please fill out this form for your voucher(s).

We're processing your tax refund. Please allow four weeks to receive your refund. If you do not receive the amount after four weeks, please contact our customer services team using this voucher form.

 

If you have queries on the refund status, please fill out this form for your voucher(s). 

Please contact us.

We're having difficulty processing your voucher - please use this form for your voucher(s).



Tax Refund Customer Services

Your refund has been paid!

 

Refunds can take up to 3-5 days to appear on account statements.

 

If you have queries on the refund status, please fill out this form for your voucher(s).


If you have not been paid after 5 days, please email us at


Tax Refund Customer Services

We're sorry that there's been an issue with your voucher

 

Please leave your details here so we can get in touch with you just as soon as possible.

Your details:


Full name is required


Please insert your passport number here

Passport number is required






Your voucher:

Please insert you voucher’s barcode number – do not include any spaces or hyphens - just the numbers and letters only

Form number required


Please select the country where you bought your purchase for this voucher number

Please select a country of purchase




Please enter a date of purchase




Please insert you voucher’s barcode number – do not include any spaces or hyphens - just the numbers and letters only

Form number required


Please select the country where you bought your purchase for this voucher number

Please select a country of purchase




Please enter a date of purchase




Please insert you voucher’s barcode number – do not include any spaces or hyphens - just the numbers and letters only

Form number required


Please select the country where you bought your purchase for this voucher number

Please select a country of purchase




Please enter a date of purchase




Please insert you voucher’s barcode number – do not include any spaces or hyphens - just the numbers and letters only

Form number required


Please select the country where you bought your purchase for this voucher number

Please select a country of purchase




Please enter a date of purchase



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