For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Tax Refund Customer Services

We're sorry that there's been an issue with your Tax Free form

 

Please leave your details here so we can get in touch with you just as soon as possible.

 

If you are claiming a tax refund for goods bought in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

Please note: you cannot use the below form for enquiries about Tax Free shopping conducted in the UAE.

Your details:

Full name is required

Help Please insert your passport number here

Passport number is required

Your Tax Free form information:

Help Please insert you voucher’s barcode number – do not include any spaces or hyphens - just the numbers and letters only

Form number required

Please select the country where you bought your purchase for this voucher number

Please select a country of purchase

Please enter a date of purchase

Transaction amount required


Voucher Code 2

Help Please insert you voucher’s barcode number – do not include any spaces or hyphens - just the numbers and letters only

Form number required

Help Please select the country where you bought your purchase for this voucher number

Please select a country of purchase

Please enter a date of purchase

Transaction amount required


Voucher Code 3

Help Please insert you voucher’s barcode number – do not include any spaces or hyphens - just the numbers and letters only

Form number required

Help Please select the country where you bought your purchase for this voucher number

Please select a country of purchase

Please enter a date of purchase

Transaction amount required


Voucher Code 4

Help Please insert you voucher’s barcode number – do not include any spaces or hyphens - just the numbers and letters only

Form number required

Help Please select the country where you bought your purchase for this voucher number

Please select a country of purchase

Please enter a date of purchase

Transaction amount required

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