For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Turkey

8%, 18% VAT rate

Textiles - 8%, Electronics, watches, sunglasses, cosmetics, accessories, jewellery - 18% Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Any foreign visitor to Turkey, as well as Turkish citizens with a residence permit outside of Turkey are eligible for VAT
  • Currency:
    Turkish Lira
  • VAT rate:
    8%, 18%
  • Minimum spend:
    108 TRY (for VAT rate 8 %), 118 TRY (for VAT rate 18 %)
  • Time limit for customs approval:
    90 days from the purchase date

Issue

Make an eligible purchase. A Tax Free tag will be issued and placed on the back of the sales receipt

Get export validation

Take your purchased goods, passport and tagged receipts to a validation point

Get your refund

Choose your preferred refund method - credit/debit card, cash or digital wallet

Required for customs approval:

 

Sealed and unused goods

Passport

Tagged receipts

Main Validation Points:

  • Istanbul airport
  • Sabiha Gokcen Airport
  • Antalya Airport
  • Izmir Airport
  • Ankara Airport
  • Bodrum Airport
  • Dalaman Airport
  • Kusadasi Seaport

Refund options available:

  • Cash*
  • Credit Card (Visa, Mastercard, AMEX, CUPs, WeChat, Alipay)

*A cash fee will apply

 

Advice:

  • Remember to visit the customs office before you check your luggage - they will need to check your goods. If you are exporting high value items such as jewellery, watches or electronics, the export validation must be obtained at airside
  • Receipts can be export validated at any point that the shopper leaves Turkey (airports, seaports, borders)
  • All goods that are exported in a traveller's personal luggage are eligible for Tax refunds
  • Refund amount is equal to the amount of VAT paid in store less the handling fee of the VAT refund operator
  • Please allow enough time for the export validation process before your flight departs
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