For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Sweden

25% VAT rate

Standard VAT 25%; food 12%; books 6%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non-EU and non-residents of Norway
  • Currency:
    SEK (kr)
  • VAT rate:
    25%
  • Minimum spend:
    200 SEK on the same day and in the same store
  • Time limit for customs approval:
    90 days after the month of purchase

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and get your refund

Required for customs approval:

 

Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Where to get Export Validation

  • Last EU departure point.

 

Refund options available

  • City Cash* – You must return your Customs approved Tax Free form to Planet within 21 days of purchase.
  • To take advantage of a cash refund downtown the spend must be above 1500 SEK per voucher
  • Airport Cash*
  • Credit Card (including UnionPay credit or debit card)
  • Alipay
    *A cash fee will apply


Advice

  • If you receive a City Cash refund in your shopping destination, you must get your Tax Free form Export Validated and returned to Planet within 25 days. Otherwise the credit card used for guarantee will be charged.
  • At the airport, please allow enough time for Export Validation before your flight departs.
  • If you are leaving the EU from Stockholm Airport, please present your Tax Free forms to Aviator in Terminal 5. Have your passport, purchased items, receipt and flight ticket with you for possible inspection. Aviator will Export Validate your Tax Free forms on behalf of Customs. At Aviator you can also get your refund in cash (cash fee will apply).
  • If leave from Landvertter Airport in Gothenburg please present your tax free forms at the SWEDAVIA Information Desk in the Check-In Hall. Have your passport, purchased items, receipt and flight ticket with you for possible inspection. SWEDAVIA will Export Validate your Tax Free forms on behalf of Customs.
  • If you are leaving the EU from a Swedish Airport other than Stockholm or Gothenburg or another EU country, you will need to get the Export Validation at Customs.
  • If you are departing an airport in Sweden, but changing flights at another EU airport and the goods you are exporting are to be checked through to a destination outside the EU, you can get your Tax Free Form Export Validated in Sweden as if you were at the EU departure point.

Tax Free shopping in Stockholm


Drottninggatan

  • One of the biggest shopping streets in Stockholm, which also has Åhléns City situated here.


Bibliotekstan 

  • Stockholms luxury shopping area with such brands as CHANEL, Bottega Veneta, Ralph Lauren, Mulberry, and Michael Kors


Åhléns

  • Stockholm's oldest department store with an emphasis on classic scandinavian design


Södermalm

  • Boutiques with jewellery, vintage clothes and more.

 

Gamla stan

  • The old town of Stockholm has many small shops and historical places. Västerlånggatan is the main shopping street.


Hamngatan

  • Stockholm's first mall Gallerian and the luxury department store NK are situated here.


MOOD Stockholm

  • Shopping mall packed with high-end brands likeClub Monaco, Scotch & Soda, SAMSØE & SAMSØE.

Tax Free shopping in Göteborg

Östra hamngatan

  • This main street is right in the city centre. The two malls Nordstan and Kompassen, are situated here, as well as the luxury department store NK.

 

Korsgatan

  • A central walking street with many Swedish brands such as J. Lindeberg and Tiger of Sweden. 

 

 

Tax Free shopping in Malmö

Södergatan 

  • More high end brands such as Mulberry.


Emporia

  • One of the city’s largest shopping arcades with over 200 shops, it houses international lifestyle brands such as Tiger of Sweden and GANT.
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