Accessibility Options
Text Size
Listen To Page
Night Reading
Contrast
Color Themes

For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:
reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Sweden

25% VAT rate

Standard VAT 25%; food 12%; books 6%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-EU residents (special rules apply for Norwegian residents)
  • Currency:
    SEK (kr)
  • VAT rate:
    25%
  • Minimum spend:
    200 SEK on the same day and in the same store
  • Time limit for customs approval:
    Three months after the month of purchase

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and get your refund

Required for customs approval:

 

Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Where to get Export Validation

  • Last EU departure point.

 

Refund options available

  • City Cash* – You must return your Customs approved Tax Free form to Planet within 21 days of purchase.
  • To take advantage of a cash refund downtown the spend must be above 1500 SEK per voucher
  • Airport Cash*
  • Credit Card (including UnionPay credit or debit card)
  • Alipay
    *A cash fee will apply


Advice

  • If you receive a City Cash refund in your shopping destination, you must get your Tax Free form Export Validated and returned to Planet within 25 days. Otherwise the credit card used for guarantee will be charged.
  • At the airport, please allow enough time for Export Validation before your flight departs.
  • If you are leaving the EU from Stockholm Airport, please present your Tax Free forms to Aviator in Terminal 5. Have your passport, purchased items, receipt and flight ticket with you for possible inspection. Aviator will Export Validate your Tax Free forms on behalf of Customs. At Aviator you can also get your refund in cash (cash fee will apply).
  • If leave from Landvertter Airport in Gothenburg please present your tax free forms at the SWEDAVIA Information Desk in the Check-In Hall. Have your passport, purchased items, receipt and flight ticket with you for possible inspection. SWEDAVIA will Export Validate your Tax Free forms on behalf of Customs.
  • If you are leaving the EU from a Swedish Airport other than Stockholm or Gothenburg or another EU country, you will need to get the Export Validation at Customs.
  • If you are departing an airport in Sweden, but changing flights at another EU airport and the goods you are exporting are to be checked through to a destination outside the EU, you can get your Tax Free Form Export Validated in Sweden as if you were at the EU departure point.

Tax Free shopping in Stockholm


Drottninggatan

  • One of the biggest shopping streets in Stockholm, which also has Åhléns City situated here.


Bibliotekstan 

  • Stockholms luxury shopping area with such brands as Bottega Veneta, Ralph Lauren, Mulberry, and Michael Kors


Åhléns

  • Stockholm's oldest department store with an emphasis on classic scandinavian design


Södermalm

  • Boutiques with jewellery, vintage clothes and more.

 

Gamla stan

  • The old town of Stockholm has many small shops and historical places. Västerlånggatan is the main shopping street.


Hamngatan

  • Stockholm's first mall Gallerian and the luxury department store NK are situated here.


MOOD Stockholm

  • Shopping mall packed with high-end brands like Club Monaco, Scotch & Soda, SAMSØE & SAMSØE.

Tax Free shopping in Göteborg

Östra hamngatan

  • This main street is right in the city centre. The two malls Nordstan and Kompassen, are situated here, as well as the luxury department store NK.

 

Korsgatan

  • A central walking street with many Swedish brands such as J. Lindeberg and Tiger of Sweden. 

 

 

Tax Free shopping in Malmö

Södergatan 

  • More high end brands such as Mulberry.


Emporia

  • One of the city’s largest shopping arcades with over 200 shops, it houses international lifestyle brands such as Tiger of Sweden and GANT.