For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Portugal

23% VAT rate

Mainland: standard VAT 23%, wines, musical instruments 13%, medications, books and optical lenses 6%. Madeira: 22%. Azores: 18%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro (€)
  • VAT rate:
    23%
  • Minimum spend:
    Mainland 23% VAT – Minimum spend 61.50 Euro; Mainland 13% VAT – Minimum spend 56.50 Euro; Mainland 6% VAT – Minimum spend 53 Euro; Madeira 22% VAT – Minimum spend 61 Euro; Azores 18% VAT – Minimum spend 59 Euro
  • Time limit for customs approval:
    Until the end of the third month following the purchase

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved at an e-Taxfree kiosk

Return your Tax Free form to Planet and get your refund

Required for customs approval:

 

Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Where to get Customs approval

  • Last EU departure point

 

Refund options available

  • City Cash* – You must return your Customs approved Tax Free form to Planet within 21 days of purchase. To take advantage of a cash refund downtown the spend must be above 100 EUR per voucher
  • Airport Cash*
  • Credit Card (including UnionPay credit and debit card)
  • Cheque
  • Alipay
    *A cash fee will apply

 

Advice

  • If you receive a City Cash refund in your shopping destination, you must get your Tax Free form approved by Customs and return it to Planet within 21 days or your credit card used for guarantee will get charged.
  • If your Tax Free form has an e-Taxfree logo and you are leaving the European Union from Portugal, get your Tax Free form Customs approved at an e-Taxfree kiosk.
  • If you are leaving from an airport in Portugal, but will change flights in transit at another European Union airport and the goods you are exporting will be checked through to a destination outside the European Union, get your Tax Free form Customs approved at an e-Taxfree kiosk in Portugal.
  • e-Taxfree kiosks are generally located near to the Customs offices in Portugal international airports, ports and border crossings.
  • If your Tax Free form doesn't have the e-Taxfree logo, ask Customs to approve it.
  • At the airport, please allow enough time for Customs approval process before your flight departs.
  • Make sure the goods are sealed and unused.
  • At Lisbon airport, luggage with the goods for export must be checked in before Customs. You must ask check-in staff to label your luggage and return it to you. Once Customs have inspected your purchases and validated your Tax Free form, they will organise for your luggage to be transferred to the airplane.
  • If you are departing a Portuguese airport but changing flights at another EU airport, and if the goods you are exporting are to be checked through to a destination outside the EU, go to Customs at the Portuguese airport and your Tax Free form will be export validated as if you were at the EU departure point.

Tax Free shopping in Lisbon

 

Avenida da Liberdade 

  • A historic avenue for designer stores, gardens, fountains and cafés. It is now home to famous names including Furla, Michael Kors, Emporio Armani, Zadig et Voltaire and Massimo Dutti.


David Rosas' store

  • Three floors of watches and jewellery by brands such as Chanel and Rolex.


Rua Augusta

  • Many high street brands like Adidas, Sunglass Hut and Marionnaud, as well as Portuguese labels: The Ceramic Art and Casa Macario.


Chiado 

  • Rua Garret and Armazéns Chiado hold international brands like Sephora, Adolfo Dominguez and Levis.


Vasco da Gama

  • This mall has 170 stores and boutiques including Boutique dos Relogios, Timberland, Fnac and a food hall of 33 restaurants.


Centro Colombo, at Avenida Lusíada

  • Large mall consisting of 340 stores, 9 cinema screens, bowling alley, outdoor garden and over 60 restaurants.

Tax Free shopping in Porto


Avenida da Boavista

  • Boutiques with David Rosas’s headquarters, this is on Rue de Santa Catarina in the city center with retailers such as Adidas, Armani Exchange and Fnac, as well as Marcolino representing some of the biggest watch brands such as Rolex.

 

Dolce Vita Porto

  • Situated on Rua dos Campeões Europeus is a large mall with 267 stores

 

Vila do Conde Porto Fashion Outlet

  • Situated 30km away from Porto city centre, you have the opportunity to shop in stores of international brands such as Ralph Lauren, Coach, Furla and Michael Kors yet pay outlet prices!

Tax Free shopping in Madeira

 

Dolce Vita Funchal

  • Madeira’s newest shopping mall, it has three floors wit 71 stores and several restaurants. The streets around the mall consist of small boutique and designer shops too.

 

Caminho Santa Quitéria

  • Maderia’s largest mall with more than 106 stores.


Forum Madeira on Estrada Monumental

  • 80 outlets ranging from Timberland to Punt Roma.

Shopping advice

  • 35Km’s away from Lisbon is Freeport Fashion Outlet, a pleasant outdoor mall where you can find all the international brands even the luxury brands where you can enjoy outlet prices - and Tax Free shopping.
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